Adele Ward
Macclesfield,United Kingdom
Summary
With a wealth of life experience within the world of work and family life, over the decades i have mastered several skills; a strong sense of discipline, resilience, self-motivation, the ability to multitask and work extremely well without supervision, to name a few. Throughout my adult life i have juggled raising five children, and ran two successful business along the way, being named 'Sales Person Of The Month' for three months within a two year period, and maintaining a strong clientele for my now, part time, Stylist business 'Adele's Cuts' for over thirty years. I am now seeking a further part time and/or full time position, ideally as a Host / Receptionist, to utilise these transferable skills and increase my productivity week to week, now that my children are fully self-sufficient.
Overview
5
5
years of post-secondary education
39
39
years of professional experience
Work history
Receptionist/Host
Audi Macclesfield
Macclesfield
2023.10 - Current
- Meeting and greeting customers, providing a warm and professional welcome.
- Answering a high volume of telephone calls and dealing with customer enquiries efficiently.
- Liaising with the Sales, Service and Parts departments to ensure a seamless customer journey.
- Handling customer complaints professionally and resolving issues where possible.
- Preparing and serving refreshments for customers.
- Completing a variety of administrative tasks and maintaining accurate customer records.
- Delivering excellent customer service in a fast-paced dealership environment while ensuring the reception area remains organised and welcoming.
General Service Assistant
Tescos
Macclesfield
2018.11 - 2023.08
- Exceeded customer service expectations by providing friendly and courteous service to all guests.
- Inventory management, regularly checking and rotating stock to ensure the best products are available for customers.
- Understanding individual customers' needs and serving them with pride, helping to ensure products and services are available for them.
Business Owner
Adele Ward
Macclesfield
1991.01 - 2020.01
- Two years' training at Baker Wade, Stockport enabled me to hone in on my hairdressing skills.
- After saving up enough finances, I successfully set up, marketed and opened a Women's Beauty Salon at age 20.
- After securing my very own work space, I began building my brand and promoting my work.
- My high levels of confidence, communication skills, people skills, organisation & determination made this business into a success, through which i am still running today.
- I have held long lasting relationships with clients dating back to the early nineties, exemplifying my commitment to building and maintaining relationships.
Receptionist
Tarmac Topmix
Macclesfield
1988.01 - 1991.01
- Receptionist duties
- Fast paced environment
- Dealt with customer queries and complaints
- High levels of call volumes
- Greeting customers at the front desk.
- Temporary contract made permanent
Education
O Level - English Language, English Literature, Music, History, CSE Maths
Ryles Park
Macclesfield 1982.09 - 1987.08
Skills
- Communication
- Confidence
- Initiative
- Multitasking
- Resilience
- Computer Literacy
- IT Skills
References
References available upon request
Extra-curricular activities
Full Time Professional Musician, Self Employed, Essex / Macclesfield January 1980 – Present Growing up in a family of musicians, my early years were lived out on the stage. I since married a musician and take pride in my five incredibly talented children who also are great musicians in their own right. Fronting a band and performing on stage is second nature to me, and is something i still do to this day with my band 'Northern Lights', who frequently perform at popular bars, pubs and restaurants around the Cheshire East area. Full Time Professional Musician, Self Employed, Essex / Macclesfield January 1980 – Present Growing up in a family of musicians, my early years were lived out on the stage. I since married a musician and take pride in my five incredibly talented children who also are great musicians in their own right. Fronting a band and performing on stage is second nature to me, and is something i still do to this day with my band 'Northern Lights', who frequently perform at popular bars, pubs and restaurants around the Cheshire East area.
Timeline
Receptionist/Host
Audi Macclesfield
2023.10 - Current
General Service Assistant
Tescos
2018.11 - 2023.08
Business Owner
Adele Ward
1991.01 - 2020.01
Receptionist
Tarmac Topmix
1988.01 - 1991.01
O Level - English Language, English Literature, Music, History, CSE Maths
Ryles Park
1982.09 - 1987.08