Summary
Overview
Work History
Education
Skills
Timeline
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Adele Heyes

Wigan

Summary

Supported Housing Service Manager with 20 years experience in the social care field. Has a proven track record of ongoing personal development. Adept at implementing personalized support plans and conducting quality audits, ensuring compliance with SLAs and Organizational requirements. Recognized for problem-solving abilities and a results-oriented approach, enhancing service delivery and user satisfaction.

Overview

21
21
years of professional experience

Work History

Service Manager

Creative Support
08.2024 - Current
  • Establish team priorities, maintain schedules, staffing levels, monitor performance and ensure appropriate levels of professional boundaries are maintained.
  • Adhere to Service Level Agreements (SLAs) and Local Authority Commissioners expectations.
  • Recruiting , training , coaching and supervision of support staff across multiple sites
  • Develop and maintain positive relationships with service users, healthcare professionals, Housing Associations, social workers, Local Authority commissioners and family members.
  • Ensure effective systems of audits are carried out including Health & Safety, finance, medication, accidents and incidents & safeguarding.
  • Devise and implement personalized support plans and risk assessments.
  • Promote and re-inforce culture of responsive person centered practices.

Service Manager

Making Space
03.2017 - 08.2024
  • Establishing team priorities, maintaining schedules, staffing levels.
  • Adhere to Service Level Agreements (SLAs) and Local Authority Commissioners expectations.
  • Recruiting, coaching ,supervising and monitoring performance of support staff.
  • Developing and maintaining positive relationships with service users, healthcare professionals, social workers, Housing Associations, Local Authority commissioners and family members.
  • Ensuring quality audits were carried out as required and any action plans were implemented.
  • Safeguarding Lead for multiple sites.
  • Devising and implement personalized support plans and risk assessments and inputting on to Nourish platform.
  • Promoting and re-inforce a culture of responsive person centered practices.
  • Management of financial budgets and ensuring accommodations were maintained and refurbished to organizational standards.

Senior Support Worker

Making Space
10.2004 - 03.2017
  • Supporting service users with all aspects of daily living and identified needs.
  • Accompany service users to health care appointments and advocating on their behalf.
  • Ordering/Administering of medication.
  • Supporting service users to manage finances, benefits, utility bills and tenancies.
  • Engaged service users in meaningful conversation, promoted social inclusion.
  • Built strong relationships with service users to deliver emotional support and enhance wellbeing.
  • Devised support plans and risk assessments.

Education

Rose Bridge High School
Wigan, United Kingdom

Making Space - Vocational Qualifications

Skills

  • Excellent verbal and written communication
  • Positive attitude
  • Problem-solving
  • Results-oriented with deadlines
  • Leadership development

Timeline

Service Manager

Creative Support
08.2024 - Current

Service Manager

Making Space
03.2017 - 08.2024

Senior Support Worker

Making Space
10.2004 - 03.2017

Rose Bridge High School

Making Space - Vocational Qualifications

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Adele Heyes