I currently work for the N Brown Group as a Digital Operations and Third Party Configurations Specialist. My role is focused on third party tool operations management with the principal accountabilities being to drive the strategy, integrate new vendor functionality, report on performance, and manage projects based around tool adoption. It is a varied role that spans internal and external stakeholders which has allowed me to gain valuable experience in building strong vendor and customer relationships alongside useful organisation skills from managing multiple projects with, at times, conflicting priorities.
True Fit: Improve customer experience and reduce returns by improving the “right first time” of a customer’s purchase
Taggstar: Increasing conversion rate through the use of customer messaging
Algonomy: Improving cross selling and upselling through digital channels
Bazzar Voice: Utilising customer data to improve the accuracy of how a product is presented to the customer to improve conversion and reduce returns
One Trust: Site cookie management
One Zi: Data harvesting for targeted search optimisation
Products Up: Data feed management between internal systems and 3rd party tooling
Extensive experience in CRO and UX techniques
QA testing and user journey mapping
Multi Variant (A/B) Testing
Excel/Power Point