Adele Carr

Managed caseload of 40–50 multi-track cases, ensuring timely resolution and client satisfaction.

Handled complex cases valued between £100,000 and £250,000, achieving favourable outcomes for clients.

Managed a diverse range of cases including EL, PL, OL, and Rta.

Reviewed and actioned cases from recovery panel with urgency.
Prioritised litigated matters with pending live directions for swift resolution.
Managed portfolios of cases from (mostly) liquidated firms, to progress and conclude the matters.

Transferred to Forster Dean under TUPE in April 2024 following the acquisition of Virtus Law's portfolio.

Returning to full-time fee-earning has provided the opportunity to update knowledge on changes in personal injury law and costs, and to refresh litigation and PI expertise.

• Operated as boutique firm specialising in personal injury and mis-selling.
• The firm dealt with a diverse case load encompassing EL, PL, OL, RTA and mis-selling of solar panels.
• Virtus managed cases from inception to settlement, litigating as needed.
• Managed small mixed case load while training and mentoring staff and addressing referrals.
• Virtus Law preferred internal promotions, resulting in junior fee earners typically promoted from administrative roles.
• Oversaw court diary management, ensuring compliance and operational efficiency.
• Mentored junior staff, providing guidance on best practices and encouraging professional development within the technical team.
• Monitored staff performance and developed improvement plans.
• Recruited and hired staff for organisational vacancies and enforced consistent policies across the workforce.
• Provided training and mentoring to employees, enhancing skill development and team cohesion.
• Evaluating management reports to enable fee earners in achieving individual and team targets.
• Maintaining constant cash flow to support business viability.

• Over 20 years, I have developed a wealth of technical experience managing litigated cases on both the fast track and the multi-track.
• Experience in EL, PL, OL, RTA. Between 2003-2013, case type was solely RTA.
• Proficient in utilising Solcase, Visualfiles, Proclaim, and Office Suite including Excel.
• Regularly review changes in the law to keep up to date with JCG, costs law, and CPR.
• Skilled in drafting diverse pleadings, including statements of case, briefs for counsel, and formal statements.
• Managed the court diary and limitation reports to ensure the business was protected and that deadlines were met.
• Executed regular audits of teams to oversee and enhance fee-earner development, ensuring compliance and identifying areas for improvement.
• Supported external audit processes through meticulous preparation and documentation.
• Re-educating fee earners with regard to more efficient, streamlined processes.
• Completed numerous Personal Development Plans for fee earners to promote better working practices and knowledge, supporting individual and business growth.
• Conducted weekly clinics for fee earners to address problematic files.
  Facilitated group discussions to establish plans for ongoing knowledge sharing among fee earners.
• Developed and presented diverse training materials on claims handling, liability, and quantum.
• Created specific training pamphlets tailored to unique business areas and work sources.
• Delivered literature covering various subjects to enhance employee knowledge and skills.
• Monitored case management reports to assist in identifying any problem areas that may need an element of redevelopment to ensure that the business remains protected and revenue is maximised.
• Regularly analyse management information to aid necessary adaptation of current processes in response to impending changes via courts, protocols, and practices for business growth.
• The core role/goal was to always ensure that the balance between the clients' needs and the business needs is met.
• Devised plans for the smooth and efficient introduction of new work areas and providers into the business.
• Secondment - I was often seconded into different areas of the business to identify how the processes and general functioning of a particular department could be improved to assist the business and make the running of the said area more transparent.
• Ran a specialist team dealing with 'flagged/triggered' fraud cases, ensuring robust due diligence carried out, to investigate said allegations prior to the issuing of proceedings.
• Introduced realistic KPIs, targets, and objectives to clarify expectations for the business and fee earners.
  Ensured alignment of targets with overall business goals to enhance performance.
• Since becoming a manager, I have always maintained a small caseload to afford the opportunity to continue to learn and keep in line with the ever-changing court rules and the personal injury world generally.