Adele Black

• Support the practice manager in the day to day running of the practice.
• Responsible for leading a large team of staff.
• Overseeing recruitment.
• Training staff to use appropriate navigation pathways.
• Manage the medicine management team.
• Clinical reports.
• In charge of petty cash.
• Dealing with complaints.
• Conduct 1-1 appraisals.
• Manage admin rotas and authorise leave.
• Manager staff absence.
• In charge of GP rotas.
• Recruitment.
• Ensured timely responses to phone calls and emails, enhancing customer relationship management.
• Proactively addressed potential issues before they escalated, ensuring patient satisfaction.
• To provide excellent patient service.

This list is not exhaustive.

Receive and verify drug inventories and report any discrepancies to the lead pharmacist.

Adhere to guidelines making sure the workplace is safe.

Adhere to patient confidentiality.

Maintain a clean and organised pharmacy.

Give patient advice.

Handle customer queries and complaints in a professional manner.

Manage pharmaceutical stock.

Dispense medication.

This list is not exhaustive.

Complete required NHS paperwork precisely, keeping records and documentation up to date.

Consulted with patients to explain drug dosages and side effects of medication use.

Responsibly allocate NHS funding to make community pharmacy operations sustainable.

Respond to patient complaints.

Provide staff with dispensary training and medication handling.

Manage sensitive data, following confidentiality procedures.

Delegate tasks to staff.

Complete 1-1 appraisals.

Manage admin and pharmacists rotas.

Manage annual leave.

Conduct staff meetings.

Conduct regular audits.

Address patient queries.

This list is not exhaustive.

I started my pharmacy training at Jayne Hibbard's.

Labelled and dispensed prescriptions ensuring they were all picked and dispensed accurately in a timely manner. Prepared blister packs for patients.

Managed stock levels and ordered supplies as required, maintained confidentiality of sensitive patient information and addressed telephone inquiries regarding order status and pharmacy procedures.