Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Adelaide Moreno

Birmingham,West Midlands

Summary

Customer-focused hospitality and events professional with over five years of experience working across premium hospitality, live events, fine dining, and customer-facing roles across the UK.

Currently graduating on BA (Hons) Tourism Management with Spanish at the University of Greenwich. Confident communicating with people from diverse backgrounds, and working collaboratively within dynamic teams, with a strong passion for travel and customer experience.

Overview

5
5
years of professional experience

Work history

Sales Team Leader

Marston Events | UK | Jun 2022
London, Greater London
01.2025 - Current
  • Lead and support teams during live events
  • Deliver professional customer engagement and sales support
  • Mentor new team members in fast-paced environments

Front of House & Hospitality Staff

Off To Work Agency
Birmingham & London, West Midlands
07.2023 - Current
  • Worked across premium hospitality and major UK events including Formula 1, Cheltenham Racecourse, Buckingham Palace
  • Delivered high standards of customer service in fast-paced environments
  • Adapted quickly to different venues and clients

Community volunteer

Dorothy Parkes Community Centre
Birmingham, West Midlands
05.2021 - 06.2022
  • Supported youth activities and helped create welcoming environment
  • Assisted with communication and teamwork during group sessions

Volunteer

British Heart Foundation
Birmingham, West Midlands
09.2021 - 10.2022
  • Supported customer service and donation shop operations
  • Assisted customers and maintained organised shop presentation

Education

Bachelor of Arts - Tourism Management with Spanish

University of Greenwich
London
09/2023 - 07/2026

Diploma of Higher Education - Acting

Halesowen College
Halesowen
09/2020 - 08/2023

Skills

  • Hard Working
  • Team Player
  • Remaining calm under pressure
  • Problem solving and adaptability
  • Energy and Passion
  • Quick Learning
  • Helping customer and staff
  • Communication

Languages

Portuguese
Native
English
Fluent
Spanish
Advanced

References

References available upon request.

Timeline

Sales Team Leader

Marston Events | UK | Jun 2022
01.2025 - Current

Front of House & Hospitality Staff

Off To Work Agency
07.2023 - Current

Volunteer

British Heart Foundation
09.2021 - 10.2022

Community volunteer

Dorothy Parkes Community Centre
05.2021 - 06.2022

Bachelor of Arts - Tourism Management with Spanish

University of Greenwich
09/2023 - 07/2026

Diploma of Higher Education - Acting

Halesowen College
09/2020 - 08/2023
Adelaide Moreno