Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hi, I’m
Adelaide Adusei
London
Summary
Overview
8
years of professional experience
7
years of post-secondary education
Work history
St Georges Hospital NHS TrustLondon
Medical Secretary
08.2018 - Current
Job overview
- Processed referrals on eRS with speed and accuracy to minimise delays to treatment.
- Implemented and maintained efficient office management systems to enable staff to optimise their patient care services.
- Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
- Prepared correspondence, audio transcription, reports and general typing using DictateIT 3.
- Photocopied and scanned documents to update patient records.
- Managed calendar and scheduled appointments for physicians and nurses.
- Attended meetings and recorded minutes to keep proper documentation.
- Reminded patients regarding upcoming appointments to streamline schedule.
St George's Hospital NHS TrustLondon
Neurosciences Bookings Coordinator
03.2016 - 08.2018
Job overview
- Answered phone calls and responded to emails from clients.
- Formulated and submitted progress reports to managements.
- Registered contact list of patients on database to maintain accurate information.
- Addressed patients queries and complaints and resolved issues.
- Communicated with patients regarding appointment and medication.
Education
Lifelong Learning Richmond and WandsworthLondon
NHS Leadership and Team Skills from Administration
08.2023 - 09.2023
University overview
- The Ability to Build Influence.
- The Ability to Maintain a Strong System of Communication.
- The Ability to Inspire Employees (and Keep Them Motivated to Perform Well)
- The Ability to Lead Compassionately.
City University LondonLondon
Diploma of Higher Education from Information System
09.2010 - 06.2015
University overview
- operational efficiencies
- supply of information to decision-makers
- better customer service
- growth in communication capabilities and methods
Lewisham CollegeLondon
Higher National Diploma from IT
09.2008 - 06.2010
University overview
Skills
- Training and development
- Business development
- Performance management
- Coaching and mentoring
- Confident communicator
- Communication skills
- Problem-solving
- Customer-focused
- Leadership
- Time management
- Team building
- Knowledge of NHS softwares
Languages
English
Fluent
Timeline
Lifelong Learning Richmond and Wandsworth
NHS Leadership and Team Skills from Administration
08.2023 - 09.2023
Medical Secretary
St Georges Hospital NHS Trust
08.2018 - Current
Neurosciences Bookings Coordinator
St George's Hospital NHS Trust
03.2016 - 08.2018
City University London
Diploma of Higher Education from Information System
09.2010 - 06.2015
Lewisham College
Higher National Diploma from IT
09.2008 - 06.2010
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