Adela Mihai
London
Summary
Polite, professional and highly organised individual with extensive experience working with the public within local authority environments. Strong background in customer service, permits, and handling enquiries and complaints while maintaining a high standard of professionalism and accuracy.
Reliable, calm under pressure, and confident working both independently and as part of a team.
Overview
9
9
years of professional experience
8081
8081
years of post-secondary education
Work history
Permits officer
Tower Hamlets Council
Tower Hamlets, City of London
2025.09 - 2025.12
- Handled sensitive information with discretion and professionalism.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Reviewing, processing and approving permits applications in line with local laws regulations and policies.
- Ability to interpret legal and technical documents, plans and supporting materials.
- Strong knowledge of regulatory frameworks, zoning rules, building codes or compliance procedures.
Parking Customer Service Officer
Barking and Dagenham Council
Barking, Barking and Dagenham
2021.05 - 2025.08
- Delivered high-quality service with attention to detail and professionalism.
- Followed company guidelines to ensure consistent quality of service.
- Handled multi-line phone system to facilitate timely response to inquiries.
- Responded to customer requests with friendly, knowledgeable service and support.
- Promoted a welcoming atmosphere, leading to increased return customers.
- Checking documents, taking payments and authorised releasing of vehicle when impounded.
Civil enforcement officer
Barking and Dagenham Council
Barking, Barking and Dagenham
2019.05 - 2021.05
- Issued penalty charge notices, resulting in better adherence to parking rules.
- Assisted members of the public, fostering a positive image of local enforcement services.
- Maintained strong knowledge base on current legislation updates relevant to civil enforcement duties.
- Coordinated closely with police officers to address incidents of antisocial behaviour swiftly.
- Authorised clamping and removal of vehicles.
- Strong knowledge of traffic management rules, civil enforcement procedures and relevant legislation.
Civil Enforcement Officer
NSL
Kensington, Royal Kensington and Chelsea
2017.01 - 2019.03
- Improved community safety by conducting regular patrols and enforcing parking regulations.
- Issued penalty charge notices, resulting in better adherence to parking rules.
- Strong knowledge of traffic management rules, civil enforcement procedures and relevant legislation.
- Assisted members of the public, fostering a positive image of local enforcement services.
- Prepared detailed reports on daily enforcement activities for record-keeping purposes.
- Coordinated closely with police officers to address incidents of antisocial behaviour swiftly.
- Authorised clamping and removal of vehicles.
Education
BTEC Level 3 Diploma in Uniformed Public Services - Public Services
Waltham Forest College
London, England 2013.09 - 2016.06
Level 2 - Door Supervisor within the Private Security Industry
Laser
LondonCertificate Of Achievement - Basic Handcuff Training
Laser
LondonCertificate of Achievement - Conflict Management
Barking and Dagenham Council
Level 2 - Level 2 Award for Parking Enforcement Officers PEOA2
Wamitab
LondonBachelor of Business Administration - Business Management
University of Salford
Salford 2022.10 - 2026.01
Skills
- Public safety understanding
- Patience and tact
- Clear verbal and written communication
- Evidence collecting and report writing
- Handling complaints
- Delivering high quality customer service
- Active listening
- Administrative and office skills
- Strong teamwork skills
- Reliable and customer-focused mindset
- Maintaining Confidentiality and data protection standards
Timeline
Permits officer
Tower Hamlets Council
2025.09 - 2025.12
Bachelor of Business Administration - Business Management
University of Salford
2022.10 - 2026.01
Parking Customer Service Officer
Barking and Dagenham Council
2021.05 - 2025.08
Civil enforcement officer
Barking and Dagenham Council
2019.05 - 2021.05
Civil Enforcement Officer
NSL
2017.01 - 2019.03
BTEC Level 3 Diploma in Uniformed Public Services - Public Services
Waltham Forest College
2013.09 - 2016.06
Level 2 - Door Supervisor within the Private Security Industry
Laser
Certificate Of Achievement - Basic Handcuff Training
Laser
Certificate of Achievement - Conflict Management
Barking and Dagenham Council
Level 2 - Level 2 Award for Parking Enforcement Officers PEOA2
Wamitab