Adel Gatsi
Worcester,Worcestershire
Summary
Motivated hospitality worker thrives in fast-paced settings. Committed to quality and customer service standards.
Overview
10
10
years of professional experience
Work history
Crew Member
McDonald's
Worcester, Worcestershire
05.2023 - Current
- Maximised restaurant cleanliness and accessibility.
- Trained in food safety and hygiene practices.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Acted as team player by helping colleagues finish their tasks.
- Maintained clean and sanitary food preparation areas and equipment.
- Flexibly took on various roles to support workflow.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Prepared food and beverages within target timeframes.
- Prepared products following restaurant portion and presentation standards.
- Established professional relationships with peers to enhance productivity and teamwork.
- Grilled meats for correct time to reach safe internal temperatures.
- Checked completed orders for accuracy, quality and presentation.
- Prepared sandwiches and salads to recipe guidelines.
- Assessed food quality before serving customers to meet high-quality standards.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Used fryers , grills, and microwaves while following safety guidelines.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Fried chicken, fish and potatoes to make different fast food dishes.
- Placed previously cooked food into ovens to reheat for customer orders.
- Took orders at counter and drive-through with clear communication and professionalism.
- Used fryers, grills and microwaves while following safety guidelines.
Student Nurse
Surgical Assessment Unit, Worc Royal Hosp
Worcester, Worcestershire
07.2023 - 10.2023
- Carried out patient assessments with minimal supervision.
- Planned and delivered evidence-based care tailored to patients' needs.
- Built positive rapport with patients from various backgrounds.
- Monitored patient conditions, continuously assessing vitals to ensure ongoing quality care.
- Reported accidents, risks and incidents in line with set procedures.
- Administered oxygen and medication to achieve optimum health outcomes.
- Proactively applied safeguarding principles to maximise patient safety.
- Collaborated with staff members to facilitate quality care, increasing patient satisfaction.
- Gained understanding of health inequalities affecting disadvantaged and vulnerable people.
- Completed shifts alongside university-based learning.
- Worked with family and carers to understand and assess patients' health needs.
- Monitored and maintained catheters, IVs and bandages.
- Built clinical knowledge and leadership skills to effectively diagnose patients.
- Reviewed charts, doctor notes and test results and registered data on computer system.
- Performed physical assessment by measuring blood pressure, pulse rate and oxygen level.
- Cleaned and treated patient wounds with guidance from head nurse.
- Bathed, changed and fed patients with ailments and disabilities.
Student Nurse
Abbot Ward, Evesham Community Hospital
Evesham, Worcestershire
06.2023 - 07.2023
- Carried out patient assessments with minimal supervision.
- Planned and delivered evidence-based care tailored to patients' needs.
- Built positive rapport with patients from various backgrounds.
- Monitored patient conditions, continuously assessing vitals to ensure ongoing quality care.
- Reported accidents, risks and incidents in line with set procedures.
- Cooperated with multidisciplinary teams to deliver health care plans.
- Administered oxygen and medication to achieve optimum health outcomes.
- Proactively applied safeguarding principles to maximise patient safety.
- Collaborated with staff members to facilitate quality care, increasing patient satisfaction.
- Gained understanding of health inequalities affecting disadvantaged and vulnerable people.
- Completed shifts alongside university-based learning.
- Monitored and maintained catheters, IVs and bandages.
- Built clinical knowledge and leadership skills to effectively diagnose patients.
- Reviewed charts, doctor notes and test results and registered data on computer system.
- Responded to audible and visual cardiac alarms and managed needs of patients.
- Performed physical assessment by measuring blood pressure, pulse rate and oxygen level.
- Cleaned and treated patient wounds with guidance from head nurse.
- Bathed, changed and fed patients with ailments and disabilities.
Data Analyst Intern
University Of Johannesburg
Johannesburg, Gauteng
05.2021 - 11.2021
- Supported back-end infrastructure by managing web APIs and Azure SQL databases.
- Researched data integrity issues and identified root causes of inconsistencies and required cleanup.
- Tracked site traffic and extracted monthly traffic reports to evaluate page performance.
- Applied knowledge of Classical Test Theory (CTT) in test design, revision and reporting.
- Helped team collect and analyse data to evaluate operational difficulties.
- Employed advanced knowledge of Excel, from SUMIF to INDEX MATCH and Power Query formulas.
Till Operator
Bon Marche
Harare, Harare (Zimbabwe)
01.2014 - 12.2014
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Maintained and recorded gift certificate documentation for accurate financial records.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Displayed and restocked merchandise by following brand guidelines.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Recorded daily transaction information using POS systems, enabling stock success monitoring.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Reduced customer wait times through optimised checkout processes.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Delivered outstanding customer care with proactive sales and listening skills.
- Educated customers on promotions, offers and special events to enhance product sales.
- Greeted customers entering store and responded promptly to customer needs.
- Tracked transactions on balance sheets and reported any discrepancies.
- Checked and confirmed personal identification during alcohol and tobacco sales.
- Resolved customer complaints and answered queries about store products.
- Issued trading stamps and redeemed food stamps and coupons.
- Prepared and submitted end-of-shift reports using [Software].
- Checked notes carefully to spot counterfeit currency.
Education
Bachelor of Science - Nursing
University of Worcester
Worcester 03/2023 -
Higher National Diploma - Chemical Engineering
University Of Johannesburg
Johannesburg (South Africa) 01/2019 - 11/2021
Diploma of Higher Education - Applied Chemistry
Zhejiang Normal University
Jinhua (China) 09/2016 - 09/2017
A-Levels - Sciences
Chipindura High School
Zimbabwe 01/2012 - 12/2013
GCSEs -
Mazowe High School
Harare (Zimbabwe) 01/2008 - 01/2011
Languages
English
Fluent
Chinese (Mandarin)
Intermediate
Timeline
Student Nurse
Surgical Assessment Unit, Worc Royal Hosp
07.2023 - 10.2023
Student Nurse
Abbot Ward, Evesham Community Hospital
06.2023 - 07.2023
Crew Member
McDonald's
05.2023 - Current
Data Analyst Intern
University Of Johannesburg
05.2021 - 11.2021
Till Operator
Bon Marche
01.2014 - 12.2014
Bachelor of Science - Nursing
University of Worcester
03/2023 -
Higher National Diploma - Chemical Engineering
University Of Johannesburg
01/2019 - 11/2021
Diploma of Higher Education - Applied Chemistry
Zhejiang Normal University
09/2016 - 09/2017
A-Levels - Sciences
Chipindura High School
01/2012 - 12/2013
GCSEs -
Mazowe High School
01/2008 - 01/2011
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