ADEGBOYEGA ADEJUMOBI
Summary
A proficient project management specialist with over a decade of experience working with teams to accomplish short and long-term project goal planning, execution and delivery. Solid hands-on experience in project team management productivity for project product and customer acceptance requirement delivery. Now considering a suitable role with a dynamic team.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work history
Project Support Manager
PRECIOUS TECHNOLOGIES, LONDON
Hillingdon, london
05.2023 - Current
- Drove continuous improvement to service desk effectiveness, reducing the number of open incidents by 30% within 7 months.
- Handled escalated customer queries and disputes, finding swift resolutions within two minutes to maintain excellent customer relations.
- Ensured smooth service desk operations, acting as a facilitator between the customer and other support departments.
- Coordinated and managed daily work activities of organisation ICT Help Desk Staff.
Project Support Officer
SUBWAY
HIGH STREET, WEST DRAYTON, WEST DRAYTON, LONDON
01.2023 - 04.2023
- Reduced downtime with effective scheduling and resourcing.
- Improved sales operations by generating project status report and identifying issues for corrective action.
- Resolved ticketing issues and escalated them to my higher support for resolution and closeout.
- Documented operating procedures for all systems and created knowledge base team learning.
- Managed project scope and deadlines using the PRINCE2 method.
Project Manager
citie innovations
lagos, nigeria, lagos
02.2016 - 01.2022
- Managed front-end design and construction project budget operations and back-end transition implementation.
- Coordinated team daily stage work package tolerance to meet project product requirements.
- Controlled task stage checkpoints, highlights and exception reports for well-informed decision-making.
- Oversaw the use of Microsoft Excel for issues reports with accurate calendar management.
- Forged efficient team productivity in delivery by controlling and recruiting high-performing, reliable staff.
- Actioned on customer feedback to promote continued service improvement.
- Devised activity and service plans to meet customer requirements.
Consulting Project Manager
RC Brown Homes
05.2015 - 02.2016
- Defined project scope, guidelines, milestones and task allocation to establish and maintain clear progress plans.
- Led and motivated talented project teams, consistently achieving against KPIs.
- Planned project objectives with organisation executives to achieve business benefits.
- Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
- Minimised accidents and incidents with comprehensive health and safety procedures.
Project Manager
Barja Building Construction and Project Management
03.2010 - 04.2015
- Coordinated project teams in delivering project products to customer acceptance requirements.
- Managed four Access commercial bank server room fabrication to timely and budget delivery.
- Facilitated efficient communication and collaboration between client and project team to gather project product and acceptance requirements.
- Controlled stage and work package tolerance, overseeing checkpoints, highlights and exception progress reports.
- Organised continuous facilities cleaning, minimising risk and maintaining a professional appearance.
Education
Master of Science - Project Management
Cardiff Metropolitan University
Cardiff 01.2022 - 07.2023
Higher National Diploma - Architecture
Yaba College of Technology
2005 - 11.2009
Ordinary National Diploma - Architecture
Yaba College of Technology
2002 - 02.2004
Skills
- Microsoft Office 365
- Microsoft Outlook
- Team management
- Desktop support services
- Resource allocation
- Incident management
- Microsoft teams
- Waterfall and Prince2 application
- Time management
- Communication skills
- Customer-focused
- Problem-solving
- Team building
- Leadership
- Knowledge of Microsoft office( Word, excel, Powerpoint, Ms Teams, Ms Project, Miro)
Languages
English
Fluent
Timeline
Project Support Manager
PRECIOUS TECHNOLOGIES, LONDON
05.2023 - Current
Project Support Officer
SUBWAY
01.2023 - 04.2023
Master of Science - Project Management
Cardiff Metropolitan University
01.2022 - 07.2023
Project Manager
citie innovations
02.2016 - 01.2022
Consulting Project Manager
RC Brown Homes
05.2015 - 02.2016
Project Manager
Barja Building Construction and Project Management
03.2010 - 04.2015
Higher National Diploma - Architecture
Yaba College of Technology
2005 - 11.2009
Ordinary National Diploma - Architecture
Yaba College of Technology
2002 - 02.2004
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