Adegbola James Adewumi

Main activities & Responsibilities

• Responded to customer needs through competent customer service and prompt problem-solving of more than 100 client a day
• Customer’s relationship Management -Handle customer enquiries, answering any questions and queries in person, over phone, or online to ensure customer’s satisfactions which increases company's growth by 10%
• Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
• Provide support and comprehensive product / Adequate service information to customers
• Resolved concerns with products or services to help with retention and drive sales.
• Build relationships with customers of more than 5000 customers
• Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
• Assist customers in making good decisions on their shipment
• Correlate with client and shippers on order delivery and increase company profits
• Improve communication and minimize misunderstandings with customers regarding company services, policies, and procedures
• Support inventory logistics application develop by company and used by various companies to track shippers delivery.
• Responded to customer needs through competent customer service and prompt problem-solving
• Responded to customer calls and emails to answer questions about products and services

Main activities & Responsibilities

• Led Rida National Group Procurement, Contracts & Vendor Management, coordinated works of Engineering spares & Raw Materials end to end activities and developing a strategic plans to improve productivity and efficiency of operations to invest on the company's growth at minimal procurement spends , etc., - Nevertheless ,a wide margin of cost saving achieved on initial 2 years spent analysis by renegotiating initial vendors, move some into contracts and source for a financial capability vendors to increase payment terms from 2 days to 30 days payment term, which enable the company to have CASH at hand for other purposes
• Established and implemented Import/Export strategy to manage cashflow and ensure plant uptime, managing relationship internally externally key stakeholders, drawing up operations policy and procedure, creating enabling environment and drive efficiencies...Here, also look inward for a good local vendor that can meet up with capacity, volume and quality. This is to avert dependency of foreign items which may incur more cost due to government duty charges and port delayed
• Maintained stock to meet expected customer demand.
• Coordinated weekly/monthly meetings of Procurement and maintenance teams and functional teams lead to evolve and resolve operational and strategic matters affecting Business .I introduce this meetings with the head of departments on need and critical spares or Items that can cause plant down-time
• This will enable to categorize need from critical needs to MUST WIN BATTLE for week
• Ensured appropriate stock of maintenance spares & MROs, fuel, raw materials, etc. is maintained per BU as well as per locations. Here , I liaise with production department on weekly production capacity as well as maintenance team which improve the production output and increase company's growth
• Championed suppliers / contractors’ performance appraisals to ensure are credible and best in class to work on any of Rida sites
• Here are able to achieved and measured suppliers capability to avert late deliveries of critical spares/item that can affect the plant operation
• Implemented of Procurement Best practices, procuring of items with right cost following proper bidding processing .Spares and services contracts for locking up of price, clear responsibilities and Just-in time delivery of items/spares achieved to minimize building up of inventory stocks.
• Set and updated employee schedules to fulfill gaps based on expected customer demands.
• Managed staffing levels to provide optimal support for cash register operations.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Resolved escalated customer disputes with special actions such as discounts.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Analyzed supplier contracts to confirm compliance with company policies and procedures
• Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations

Main activities & Responsibilities

• Coordinates Month-end Procurement Performance report Analysis to measure procurement manager's activities in terms of cost savings and ensuring due process are follow-This help to figure out high spent business Unit and plan strategics means to reduced procurement spent
• Exercised leadership capabilities by successfully motivating and inspiring others
• Develop new procurement strategy on various categories spend (Energy, raw materials, plant and equipment in line with company business strategy. This was achieved by means of running previous years spent analysis, using analysis(80/20) rule to achieved 40% savings over previous year
• Correlate with end-users on procurement spends per category and budget plan for cost effectiveness .This has help to reduced building of inventory that may lead to obsolete of items due to technological advancement
• Analyzed Variance and GAP analysis on Procurement performance Improvement level, procurement activities and analysis of spends across business unit to Constantly improve end-to end process
• Monitoring overall development of procurement strategy, goal settings and Achievement on process and compliance
• Ensuring right specification /equipment quality standard of capital coal mill project in ewekoro plant
• Proved successful working within tight deadlines and a fast-paced environment. Ogun state
• Correlate with equipment manufacturers (OEM), contractor (Sinoria) and plant project team on manufacturer lead time, shipment and ETA/D of equipment -This actually increase quality of items received and right specification
• Project budget and procurement activities reporting to management team vis-a –vise cost of project and procurement spent
• I was able to achieved 1 million euros due to proper coordination and timely delivery of project,3 months Before set end of contract and ran perfectly.
• Strengthened communication skills through regular interactions with others.
• Developed strong communication and organizational skills through working on group projects.
• Developed strong communication and organizational skills through working on group projects
• Acted as a team leader in group projects, delegating tasks and providing feedback

Main activities & Responsibilities

• Sees to procurement activities at plant level to ensure process and procedure dully follow for effective operational system
• This makes organization to be center of excellency in terms of procurement, while investing in company's growth by 45%
• Analyzed supplier contracts to confirm compliance with company policies and procedures.
• Identifying and realization of cost –saving and cost reduction opportunity
• Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
• Market survey and identifying new and capable suppliers
• Ensuring sourcing done with best-in-class procurement process
• Devised and implemented strategies to optimize purchasing processes and reduce costs.
• Building Procurement Center of Excellence (CoE) to help transform Procurement, and also support broader transformation of value chain and enterprise
• Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
• Developed and tracked metrics to measure over 100 supplier performance and cost savings analysis
• Negotiated pricing and terms with vendors to secure best value for company
• Monitored and managed procurement budget to control costs
• Negotiated complex corporate procurement contracts by working closely with internal and external contacts
• Analyzed market and delivery systems to assess present and future materials availability

Main activities & Responsibilities

• Created and maintained portfolio of qualified vendors to expand options.
• Devise and employ fruitful sourcing strategies to minimize procurement expenses at all level and invest in company growth
• Discover most profitable suppliers and initiate business partnerships to invest in company’s growth
• Control spend and build culture of long-term savings on procurement cost by contract
• Analyze competitive responses (price, quality, etc.) to achieve best price with quality supplies
• Coordinate and oversee international shipping of goods to countries in which plant operates.
• Analyzed supplier contracts to confirm compliance with company policies and procedures.
• Assessed areas of service concern and developed improvement plans.
• Facilitated resolution of vendor disputes and discrepancies.
• Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
• Cultivated strong relationships with vendors to maintain and improve levels of customer service and increase cost savings by 20%.
• Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
• Generated reports on purchasing activities to support management decisions.
• Negotiated pricing and terms with vendors to secure best value for company.

Main activities & Responsibilities

• International /Local sourcing and correlate with end user’s on cost, production lead-time and delivery which increases cost savings
• Reduced production downtime by overseeing quality control and assembly of more 50 spares delivery
• Implemented policies and procedures for optimal purchasing methods and cost control.
• Locate competitive bidders.
• Established relationships with vendors and suppliers to streamline procurement operations.
• Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
• Analyze competitive responses (price, quality, etc.)
• Develop service/consultant contracts
• Coordinate and oversee international shipping of goods to countries in which plant operates
• Ensure all contractors and vendors conform with provisions set forth in all organizational awards, such as confirming vendors and contractors against “Excluded Parties List System” [EPLS]
• Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.
• Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs
• Performed complex data analysis to identify cost-saving opportunities and forecast future demands
• Carefully read and interpreted requisition orders to understand specialized terms and requirements

Main activities & Responsibilities

• Strategically conduct purchase order(P.O.)for all materials, concentrate and ingredients to ensure maximum effectiveness in accordance with purchasing by-law, policies and procedures
• Demonstrated creativity and resourcefulness through development of innovative solutions.
• Take a lead in new projects including sourcing all new raw materials, negotiating price, services, and conditions and terms though conducing effective RFI, RFP & RFQ; analyzing and review with plant manager and cross-functional teams for finalization, and maintaining long-term partnership with selected suppliers
• Excellent communication skills, both verbal and written.
• Executing negotiation for purpose of cost saving and green procurement throughout all supply chain
• Analyze production capacity requirements and ensure supply plan conform to available constraints
• Resolved problems, improved operations and provided exceptional service.
• Manage procurement process for goods and services; prepare detailed analysis and relevant reports on product yield performance
• Manage supply chain documents and corporate audit process
• Analyze and monitor deviations between supply plan and actual supply, such as production, consumption, making decision to adjust those changes accordingly.
• Applied effective time management techniques to meet tight deadlines.
• Adaptable and proficient in learning new concepts quickly and efficiently
• Gained extensive knowledge in data entry, analysis and reporting

Main Activities and Responsibilities

• Finished Job Inspection, Review of Planned Jobs and Execution or more than 50 incident across section.
• Overhaul/Installation of plant machineries (Pumps, compressors, gearboxes
• Conveying systems and rollers maintenance
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Coordination of mechanical project effectively for operation
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Successful Projects participated which increase company's growth by 25%
• Developed strong organizational and communication skills through coursework and volunteer activities.