Adefolake Balogun
London,UK
Summary
Accomplished professional with expertise in client and delivery management, technical and product knowledge, and data analysis. Demonstrates proficiency in onboarding, governance reporting, and multi-stakeholder engagement, alongside a strong understanding of REST APIs and white-label banking products. Skilled in financial analysis, project delivery, and regulatory compliance, including KYC and AML frameworks. Utilises advanced technical tools such as Excel, Power BI, MySQL, and ServiceNow to drive performance tracking and reporting. Committed to enhancing operational efficiency through strategic planning and risk monitoring.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
IT Finance Administrator
Colliers International
London, UK
03.2025 - 09.2025
- Acted as primary contact for financial reporting, translating business requirements into actionable technical outputs using Excel, Power BI, and SQL.
- Built and maintained delivery reports and governance packs for senior stakeholders, thereby improving transparency.
- Partnered with cross-functional teams (Finance, IT, Operations) to resolve escalations and unblock delivery delays by 80%.
- Developed financial forecasts and performance dashboards for Financial Analyst, enabling data-driven decision-making across the organisation.
IT Account Manager
Globus Bank Ltd
Lagos, Nigeria
02.2021 - 01.2025
- Owned end-to-end financial processes, coordinating budgeting, reconciliations, and reporting for senior leadership.
- Designed delivery plans and cost-tracking reports to support product launches and operational rollouts.
- Collaborated with risk and compliance teams to ensure regulatory adherence, including KYC/AML checks.
- Implemented IT service management frameworks that enhanced operational efficiency by 80%.
- Developed strategic over 100 account plans to drive client satisfaction and retention.
Client Service Associate| Finance
Zenith Bank Plc
Lagos, Nigeria
02.2018 - 04.2021
- Supervised and coordinated team of 10 on client delivery projects, ensuring successful execution of Letters of Credit and export-related transactions.
- Partnered with Product and Marketing teams to influence new product rollouts, advising clients on capabilities and best practices.
- Managed client technical escalations, aligning solutions with business and compliance requirements.
- Delivered training for 55+ new employees, enhancing product knowledge and delivery efficiency.
- Maintained comprehensive knowledge of financial products and services to provide accurate information to clients.
- Facilitated onboarding process for new clients, ensuring compliance with regulatory requirements and internal policies.
Client Support & Banking Operations
First City Monument Bank Plc
Lagos, Nigeria
03.2015 - 12.2017
- Served as first point of contact for clients, resolving queries, mapping requirements to financial products, and ensuring smooth delivery.
- Onboarded customers to alternate banking platforms, contributing to 20% increase in product adoption.
- Reduced client wait times by liaising across departments, establishing escalation pathways and improving governance processes.
- Implemented efficient tracking systems for client requests to monitor progress and outcomes.
Education
MSc - Business with Business Analytics
Northumbria University
Newcastle 01.2025 - 01.2027
MSc - Business Administration
IRGIB Africa University
09.2020 - 09.2021
BSc (Ed) - Computer Science
Tai Solarin University
Nigeria 09.2008 - 09.2012
Skills
- Client & Delivery Management – Onboarding, governance reporting, multi-stakeholder engagement, steering committees
- Technical & Product Knowledge – REST APIs (conceptual), white-label banking products, system integration, financial services platforms
- Data & Financial Analysis – Reporting, performance tracking, KPIs, variance analysis, Power BI dashboards
- Project Delivery – Budgeting, forecasting, reconciliations, risk/compliance monitoring, and delivery roadmaps
- Regulatory Knowledge – KYC, AML, audit support, UK/EU compliance frameworks
- Technical Tools – Excel, Power BI, MySQL, ServiceNow
Certification
- Google Analytics
- KYC & Anti-Money Laundering – Globus Bank
- Business Writing, Communication & Leadership – Zenith Bank
- Finance & Accounting Administration – Zenith Bank
- Recognised as Change Champion (2022 & 2023) – Globus Bank
Languages
English
Fluent
Timeline
IT Finance Administrator
Colliers International
03.2025 - 09.2025
MSc - Business with Business Analytics
Northumbria University
01.2025 - 01.2027
IT Account Manager
Globus Bank Ltd
02.2021 - 01.2025
MSc - Business Administration
IRGIB Africa University
09.2020 - 09.2021
Client Service Associate| Finance
Zenith Bank Plc
02.2018 - 04.2021
Client Support & Banking Operations
First City Monument Bank Plc
03.2015 - 12.2017
BSc (Ed) - Computer Science
Tai Solarin University
09.2008 - 09.2012
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