Adefemi Aliyu
Glasgow,Glasgow City
Summary
A dynamic and results-oriented Business Development and Customer Service Professional with over 5 years of comprehensive experience in sales operations, client relationship management, and strategic business growth. Demonstrated ability to exceed sales targets, enhance customer satisfaction, and effectively lead cross-functional teams. Adept at analyzing market trends to identify new business opportunities and drive operational efficiency.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Bill Gosling Outsourcing
Glasgow, Glasgow City
05.2023 - Current
- Provide exceptional support to customers by addressing general queries and resolving issues promptly.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Identified needs of clients by conducting comprehensive assessments.
- Maintain and update customer information in multiple databases, ensuring accuracy and compliance.
- Achieved successful debt recovery by maintaining constant communication with customers.
Distributor Sales Representative
Dynamic Edge Business Venture
Lagos, Nigeria
08.2019 - 01.2023
- Successfully developed and executed targeted sales strategies, resulting in increased market share and customer acquisition.
- Collaborated with marketing teams to coordinate sales efforts and deliver impactful presentations to prospective clients.
- Maintain Cadbury KPI standards across assigned outlets
- Facilitated periodic inventory audits, supporting continued accuracy and product availability.
- Served as primary liaison between clients and internal departments.
Sales Manager
Rabway-Nazi Enterprises
Ogun State, Nigeria
04.2018 - 07.2019
- Led a high-performing sales team to consistently exceed sales targets through strategic leadership and effective training programs.
- Generated comprehensive reports to analyse sales performance, identify opportunities for improvement, and drive business growth.
- Analysed sales reports to identify trends and update strategies.
- Enhanced market penetration with effective territory management.
- Developed robust client relationships for improved business growth.
Education
Bachelor of Science - Economics
Federal University of Agriculture Abeokuta
Ogun State, Nigeria 09.2012 - 02.2017
Skills
- Sales & Marketing
- Customer Service Excellence
- Business Development
- Effective Communication
- Strategic Planning
- Relationship Management
- Team Leadership
- Time Management
Timeline
Customer Service Representative
Bill Gosling Outsourcing
05.2023 - Current
Distributor Sales Representative
Dynamic Edge Business Venture
08.2019 - 01.2023
Sales Manager
Rabway-Nazi Enterprises
04.2018 - 07.2019
Bachelor of Science - Economics
Federal University of Agriculture Abeokuta
09.2012 - 02.2017
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