Adeel Waris
Great Harwood
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Complaints Officer
Orobica FOOD S.R.L
01.2014 - 08.2017
- Assisted with complaint gap analyses and risk assessments.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- Investigated and resolved customer inquiries and complaints quickly.
- Assure the customer that we are taking action to resolve the issue.
- Provide regular updates on the status of the issue.
Education
High School Diploma -
ICT Cristoforo Colombo
Palazzolo Sull'Oglio07.2013
Skills
- Policy Knowledge
- Account Management
- Promotional support
- Regulatory Compliance
- Customer Service
- Direct Sales
- Time Management
- Multitasking
Languages
English, Italian, Urdu
Native language
Timeline
Complaints Officer
Orobica FOOD S.R.L
01.2014 - 08.2017
High School Diploma -
ICT Cristoforo Colombo
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