Adedolapo Adeyemo
United Kingdom
Summary
Results-oriented customer service professional with over 3 years of experience, consistently achieving 95%+ customer satisfaction scores. Successfully handled an average of 50+ customer interactions daily, resolving 90% of issues on the first call. Contributed to a 25% improvement in team response time by streamlining service workflows. Skilled in de-escalating complaints, with a 95% success rate in turning negative experiences into positive outcomes. Recognized for strong communication, problem-solving, and rapport-building skills, with proven ability to adapt to diverse customer needs and deliver service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Customer Service QC
Chikki Food Industries LTD
01.2023 - Current
- Contributed to a 25% reduction in customer complaints by identifying and addressing quality issues early in the production cycle.
- Trained over 20 new staff on safety, cleanliness, and customer-impact protocols, boosting team compliance scores by 30%.
- Improved internal process accuracy by 20% through meticulous monitoring from mixing to packaging stages.
- Maintained and analyzed customer feedback reports, identifying trends that led to a 15% product quality improvement.
- Coordinated compliance efforts with regulatory bodies, helping the company retain key certifications and boost customer trust.
- Maintained consistent hygiene and safety practices, contributing to a 0% contamination incident rate over 6+ months.
- Conducted regular inspections and caught defects early, preventing up to 10% of faulty products from reaching customers.
- Helped reduce overall production errors by 18% through precise quality checks and collaborative teamwork.
Customer Centric Quality Oversight
Peace Standard Pharmaceutical Industry
04.2021 - 10.2021
- Carried out safety protocols across lab and production environments, contributing to a 100% compliance rate with health and safety standards essential for maintaining consumer trust in pharmaceutical products.
- Performed daily inspections before, during, and after production, proactively identifying and resolving issues that could affect product performance and customer experience.
- Inspected final outputs against strict specifications, helping reduce product returns and ensuring customers received safe, high-quality products every time.
- Collaborated with production teams to implement quality improvements, reducing customer complaints by an estimated 20%.
- Ensured raw material and product compliance by preparing detailed requirements for suppliers, supporting consistent product quality and reducing customer-facing issues by ensuring only high-standard inputs were used.
- Monitored staff performance and implemented improvement plans, resulting in more efficient operations and a 15–20% improvement in service reliability and product consistency positively impacting end-user satisfaction.
Customer Service Representative
Kam Wire Clinical Laboratory
08.2018 - 10.2018
- Resolved 95% of customer inquiries and complaints on the first contact, increasing customer satisfaction by 20% within two months.
- Managed scheduling and follow-ups for over 40+ client appointments weekly, reducing missed appointments by 30%.
- Streamlined communication processes between departments, cutting issue resolution time by 25%.
- Supported a 15% increase in customer retention by providing consistent, courteous service and follow-up support.
- Referred 10% of complex cases to senior staff, ensuring customers received the right expertise while maintaining high satisfaction.
Education
Bachelor of Science (Hons) -
Senior Secondary School Certificate (S.S.C.E) -
Skills
- Strong organizational skills
- Time management skills
- Exceptional communication skills
- Empathy
- Problem-Solving skills
- Customer Relationship Management (CRM)
- Active Listening
- Feedback Management
- Interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Microsoft Office proficiency (Powerpoint, MS Word, Excel, Teams)
Certification
- Certification in Build Your Skills in Customer Service
- Certification in Customer Relationship Management
- Certificate in Problem-Solving and Building Rapport
- Certificate in Web Design (UI/UX)
Leadership Experience
Financial Secretary and Treasurer of the Association of Biochemistry Students
Timeline
Customer Service QC
Chikki Food Industries LTD
01.2023 - Current
Customer Centric Quality Oversight
Peace Standard Pharmaceutical Industry
04.2021 - 10.2021
Customer Service Representative
Kam Wire Clinical Laboratory
08.2018 - 10.2018
Bachelor of Science (Hons) -
Senior Secondary School Certificate (S.S.C.E) -
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