Adedeji Tajudeen Bakare

• Communicated with general managers and facility teams regarding upcoming repairs and projects.
• Served as point of contact for internal and external customers seeking support and information.
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
• Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
• Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
• Enforced compliance with applicable health, safety and environmental regulations to reduce risks.

• Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
• Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
• Maintained effective working relationships with regulatory authorities, suppliers and customers.
• Executed safety strategies, policies and procedures.
• Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
• Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
• Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
• Managed compliance efforts, reporting and audits.
• KYC and KYT evaluations and strategies implementation.

• Established and oversaw application of operational risk policies, technology and tools and governance processes to create lasting solutions for minimizing losses.
• Fostered productive business partnerships with team members and outside representatives to benefit personal understanding of risk factors and strengthen influence through positive reputation.
• Produced and analyzed scorecards and other performance management tools to identify and mitigate risk exposure and monitor progress towards stated project goals.
• Studied front line risk acceptances to identify avenues for improvement to new and existing business initiatives.
• Applied subject matter expertise and industry knowledge to provide independent oversight to operational risk management activities.
• Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
• Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
• Monitored industry, technological and economic developments to stay current on potential risks.
• Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
• Produced and filed reports to inform senior management of current activities and progress with investigations.

• Responded to customer requests for products, services, and company information.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Identified and resolved discrepancies and errors in customer accounts.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered prompt service to prioritize customer needs.
• Service break down renewal.

Awards

Winner, business development and growth award (DHL,2009).

Most improved customer service/ sales rep.(DHL, 2008)

Best quarterly improved satelite office sales point advisor

Best up sell product advisor

Weekly inventory auditing

Monthly staff audit

Investigations and detection of fraud and financial irregularities.

Assessments and evaluation of imprest management

Inter departmental operational assessment

Process and compliance audit