Crew Member
Marks and Spencer
- Provided a bespoke catering service to the public; offering a wide range of fast-food choices styled to individual requirements
- Collaborated with colleagues to employ an assembly line style system whereby burgers and sandwiches where quickly and efficiently made
- This allowed the team to complete a customer's order (on average) in less than 2 minutes and work well when put under pressure during busy periods
- Was often responsible for taking payment of orders and balancing the till at the end of the working day; demonstrating the ability to handle everyday arithmetic and numeric data
- Customer Service
- Promote a range of products to the retailer's diverse customer base, offering further information and advice on the individual customer's purchase
- Confidently engage with members of the public; dealing with range of enquires about the products
- Completely deal with customer complaints related to products, ensuring that a satisfactory outcome is reached for all parties, delivering a high level of customer care
- Reconcile the cash float at the end of the working day, following detailed financial procedures
- Work effectively as part of a team to present products through visual sales, aiming to increase sales and revenue
- Volunteering Experience
- University of Portsmouth union
- Student run organisation, responsible for organising events and activities for the student population of the university, helping student set up clubs and societies, and creating volunteering opportunities
- During the covid period of my first year in university, I helped deliver food and groceries to people affected.
