Adedamola Faith Olofin
Luton,Bedfordshire
Summary
Proactive professional with keen interest in business banking, demonstrating strong analytical skills and relationship management abilities. Possesses solid foundation in financial principles and customer service excellence. Ready to drive positive outcomes by fostering trust and delivering tailored banking solutions for clients.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Poker Dealer/Customer Service
Grosvenor Casino
Luton
09.2022 - 04.2025
- Notifies supervisor of any irregularities or disputes that may arise during the game
- Verbally announcing the actions of players to the rest of the table
- Overseeing of poker games at the tournament
- Ensure accuracy in all games
- Conducted chip exchanges quickly without disrupting ongoing games, enhancing player satisfaction.
- Exercised solid knowledge of poker rules and regulations, ensuring fair game play.
- Provided excellent customer service to maintain a positive gaming environment.
- Exhibited a high concentration level while managing multiple tables concurrently during peak hours.
- Enhanced customer experience by maintaining a friendly and professional demeanour whilst dealing with games.
- Demonstrated proficiency in shuffling cards and distributing them to players for efficient game flow.
Customer Service
RedNine Casino Slot
Luton
07.2022 - 09.2022
- Handling of customers complaint
- Making sure customers are comfortable
- Providing customers with information and avoiding loss of customers
Customer Service Representative
Zenith Bank
, Nigeria
01.2022 - 06.2022
- Provide information regarding the bank’s products and services to its customers
- Handling any inquiries and resolving customer complaints
- Protecting the bank’s image and contributing to the achievement of the bank’s overall goals and objectives
- Help to avoid loss of customers and negative reviews
- Adapted quickly to new software tools for improved productivity and efficiency on the job.
- Handled returns or exchanges swiftly; kept customer inconvenience to an absolute minimum.
- Built strong relationships with clients, fostering trust and repeat business.
- Documented all customer interactions meticulously, improving communication within the team.
- Maintained a calm demeanour during high-stress situations, ensuring a pleasant experience for customers at all times.
- Conducted outbound calls to potential clients to boost sales revenue.
- Utilised knowledge of company products to provide helpful guidance to customers.
Bank Operation Officer
Crossover Microfinance Bank
, Nigeria
06.2021 - 12.2021
- Book customers’ loans, and post customers’ withdrawals and deposits
- Open the Customer’s Account and update the customer account details/data on the database/banking software
- Attend to customer inquiries and maintain customer confidence and protect bank operations by keeping information confidential
- Delivered excellent client service to increase customer retention rate.
- Handled high-value transactions whilst maintaining confidentiality.
- Managed customer inquiries with prompt and accurate responses.
- Balanced cash drawers, ensuring accuracy in daily transactions.
- Enhanced operational efficiency by streamlining bank processes.
- Developed strong relationships with clients to promote loyalty and trust.
- Optimised workflow procedures, leading to smoother bank operations.
Direct sales agent
UNITED BANK FOR AFRICA
, Nigeria
02.2020 - 05.2021
- Document and maintain all records of sales activities
- Mobilization and registration of new clients
- Manage the selling of various bank products in a professional manner
- Generated leads via networking events, boosting potential customer base.
- Delivered compelling sales pitches for enhanced product interest.
- Boosted brand visibility by conducting door-to-door product demonstrations.
- Sourced new clients through proactive telemarketing efforts, expanding market reach.
- Streamlined sales procedures for more efficient daily operations.
- Built strong customer relationships for improved sales.
- Facilitated customer follow-up, maintaining accurate documentation of leads and sales in HubSpot.
- Listened to customer problems, objections, and concerns, offering tailored solutions.
Credit officer
GRACE AND MERCY HOUSEHOLD IMPROVEMENT INITIATIVE.
06.2019 - 11.2019
- Coordinated with sales team to achieve common business objectives.
- Enhanced customer satisfaction with prompt problem-solving and excellent communication skills.
- Maintained accurate documentation for accountability and future reference.
- Stayed abreast of industry trends, maintaining competitiveness in the marketplace.
- Evaluate, authorize or recommend approval of credit loans
- Balancing of all relevant books of account
- Visiting groups on a daily basis
- Deposit of all cash collected on a daily basis
- Loan recovery
- Review and update credit and loan files
- Advice client on financial status and method of loan repayment.
- Carried out other duties as assigned by the Branch Manager (BM)
Volunteer Work ( NYSC)
La vie moe global mission
, Nigeria
12.2017 - 04.2019
- Attend meetings with different professionals and team leads
- Provide orphans and vulnerable children with services
- Documentation of orphans and vulnerable children information according to standard procedures
- Provide care and support for orphans and vulnerable children
Education
Bachelor’s Degree - Economics
Adekunle Ajasin University
02.2013 - 01.2017
Skills
- Customer Service
- Customer Care
- Customer support
- Banking
- Relationship Management
- Sales
- Microsoft Office
- Organization Skill
- Banking software proficiency
- Knowledge of banking regulations
- Client retention strategies
- Knowledge of banking products
Languages
Fluent in English Language
Timeline
Poker Dealer/Customer Service
Grosvenor Casino
09.2022 - 04.2025
Customer Service
RedNine Casino Slot
07.2022 - 09.2022
Customer Service Representative
Zenith Bank
01.2022 - 06.2022
Bank Operation Officer
Crossover Microfinance Bank
06.2021 - 12.2021
Direct sales agent
UNITED BANK FOR AFRICA
02.2020 - 05.2021
Credit officer
GRACE AND MERCY HOUSEHOLD IMPROVEMENT INITIATIVE.
06.2019 - 11.2019
Volunteer Work ( NYSC)
La vie moe global mission
12.2017 - 04.2019
Bachelor’s Degree - Economics
Adekunle Ajasin University
02.2013 - 01.2017
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