Adebunmi Ismail-Abimbola
Aberystwyth,Ceredigion
Summary
Compassionate and empathetic professional with strong background in providing support and care. Proven ability to build trusting relationships and communicate effectively. Skilled in problem-solving and maintaining calm and reassuring presence in challenging situations. Always ready to go extra mile to ensure comfort and well-being.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Front of House Team Member
The Expresscafe
01.2024 - 04.2025
- Worked with front-of house team to coordinate fast,fresh deliveries in line with professional reputation.
- Conducted effective pre-shift meetings, motivating the team for front-of-house staff to provide outstanding customer service, boosting customer satisfaction.
- Maintained a clean and organised front-of-house area for a welcoming environment.
- Oversaw front-of-house personnel to maintain adequate staffing and minimise overtime.
- Collaborated closely with serving staff, ensuring seamless communication between kitchen and front-of-house.
- Performed additional tasks to keep the dining area running smoothly.
Care and Support Worker
First Grade Care
02.2024 - 06.2024
- Assisted clients with personal hygiene tasks, respecting their privacy and promoting self-esteem.
- Helping vulnerable people to live happy, independent lives.
- Ensured clients' confidentiality.
- Ensure daily maintenance activities were aligned with scheduled requirements.
- Assisted with household tasks, including cleaning, laundry, and meal preparation, to support clients in maintaining their independence.
- Administered personal care and support to elderly residents, enhancing their daily living comfort and dignity.
- Provided emotional support and companionship, building trust and rapport with clients to improve their mental well-being.
Operations Assistant
Marks & Spencer
11.2023 - 01.2024
- Supported daily store operations in a high-volume retail environment.
- Assisted with stock management and inventory control.
- Contributed to maintaining high standards of customer service.
- Maintained an organised work environment for improved productivity.
- Carried out back-of-house maintenance for clear, easy-to-navigate stockroom management.
- Handled high-pressure situations calmly, keeping store operations seamless during peak hours.
- Adhere to health and safety guidelines for a safe working environment.
- Promptly resolved queries for enhanced customer satisfaction.
Volunteer Support Worker
Oriade Care home
06.2021 - 06.2023
- Communicated with senior support workers to obtain details on scheduled appointments and daily tasks.
- Assisted support workers provide care, support and guidance to those struggling with mental health issues.
- Assisted senior support workers with planning and developing care plans for different patients.
- Monitored and reported changes in service users' conditions, facilitating timely adjustments to their care plans.
- Maintained excellent client relationships by providing a helpful, supportive, friendly and proactive approach.
Supervisor
Avalon Lounge
Ikoyi, Lagos, Nigeria
09.2018 - 06.2021
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Managed daily operations to increase productivity.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Monitored employee attendance records for maintaining discipline within the team.
- Ensured smooth operations with regular maintenance checks.
- Supervised activities of workers and enforced safety regulations.
- Logged daily activities and notable incidents during shifts.
Education
Master of Business Administration - Business Administration
Aberystwyth University
Aberystwyth, Ceredigion 09.2023 - 09.2024
Bachelor of Science - Business Administration
Kogi State University
Kogi State , Nigeria 05.2011 - 12.2016
A-Levels -
New Era College
Lagos State , Nigeria 09.2003 - 07.2010
Skills
Behavioural Management
Use of medical equipment
Dementia care knowledge
Adaptability to patient needs
Personal hygiene assistance
Caring for vulnerable adults
Cleanliness
Allergy awareness
Manual handling
Housekeeping tasks
Mental health support
Health and Safety Compliance
Elderly care
Money handling
Order taking
Safe food handling
Certification
- Adult Social Care
- Mental health awareness
- Manual handling
- Food safety and hygiene
- Health , safety and compliance
- First aid
Custom
The gap from 2010-2011 was due to awaiting university admission in which i used the period to prepare academically.
Timeline
Care and Support Worker
First Grade Care
02.2024 - 06.2024
Front of House Team Member
The Expresscafe
01.2024 - 04.2025
Operations Assistant
Marks & Spencer
11.2023 - 01.2024
Master of Business Administration - Business Administration
Aberystwyth University
09.2023 - 09.2024
Volunteer Support Worker
Oriade Care home
06.2021 - 06.2023
Supervisor
Avalon Lounge
09.2018 - 06.2021
Bachelor of Science - Business Administration
Kogi State University
05.2011 - 12.2016
A-Levels -
New Era College
09.2003 - 07.2010
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