Adebimpe Adeolu-Olaiya
Summary
Compassionate professional dedicated to supporting vulnerable populations through effective communication and problem-solving skills. Proven ability to manage case files while providing empathetic assistance. Committed to creating meaningful impact in housing initiatives.
Overview
10
10
years of professional experience
Work history
Housing Solution Officer/ Triage
Redbridge Council
Ilford, Redbridge
2024.03 - 2026.04
- Assisted individuals and families in evaluating housing needs, especially those facing homelessness and booking appointments.
- Responded promptly and effectively to emails.
- Guided clients through various housing options including temporary and permanent solutions.
- Handled sensitive information with discretion and professionalism.
- Connected clients with available resources such as financial aid and support programmes.
- Developed personalised housing plans tailored to each client’s unique circumstances and requirements.
- Advocated for landlords, service providers, and government agencies to ensure access to housing and support services.
- Advised clients on suitable housing options.
- Worked diligently under pressure whilst preserving high-quality output.
- Executed all responsibilities in compliance with health and safety legislation and council policies.
Administrative
Jacobs
, Birmingham
2023.06 - 2023.10
- Organised filing system for important and confidential office documents.
- Supported workflow processes and assisted with modifications to improve administrative operations.
- Handled queries in person, by phone and via email with exceptional customer care.
- Coordinated meetings and events ensuring professional results.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Monitored office inventory supplies and assisted with re-ordering for service provisions.
- Provided excellent customer service to colleagues and external representatives, maintaining company reputation.
- Arranged meeting rooms, travel and dining to facilitate business events.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
Project Officer
Wolfeart Logistics
2018.02 - 2022.12
- Assisted in formulating project strategy to align staff towards shared objectives.
- Aided in conducting audits to maintain project standards and compliance.
- Supported implementation of change management strategies for smooth transitions.
- Collaborated with external partners and vendors to obtain essential resources.
- Helped investigate and address challenges related to project scope and requirements.
- Contributed to enhancing company reputation through effective project management and delivery.
Administrative officer
Inspire Homes Estate
2016.03 - 2018.02
- Organised filing system for important and confidential office documents.
- Handled diary management for smooth-running administration processes.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Organised meetings and events guaranteeing professional results.
- Booked meeting room,travel and dinning arrangements to facilitate business events
- Took minutes and thorough notes in meetings for distribution.
- Managed queries in person, by phone and via email with exceptional customer care.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Respected customer privacy through tactful, diplomatic and confidential support.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
Education
Bachelor of Arts - English Language
University of Abuja
Nigeria 06/2010 - 08/2016
CIH Level 3 Certificate in Providing Homelessness -
Charted Institute Of Housing
United kingdom 10/2024 - 07/2025
Skills
- Excellence in leadership
- Social media monitoring
- Creative visioning
- Motivating personnel
- Organizational logistics
- Decision-making expertise
- Writing reports
- Managing staff
- Compassionate empathy
- Teamwork skills
Timeline
Housing Solution Officer/ Triage
Redbridge Council
2024.03 - 2026.04
Administrative
Jacobs
2023.06 - 2023.10
Project Officer
Wolfeart Logistics
2018.02 - 2022.12
Administrative officer
Inspire Homes Estate
2016.03 - 2018.02
Bachelor of Arts - English Language
University of Abuja
06/2010 - 08/2016
CIH Level 3 Certificate in Providing Homelessness -
Charted Institute Of Housing
10/2024 - 07/2025