Adebayo Adeoshun

Manage relationships with enterprise eCommerce brands and stakeholders (Selfridges, Beauty Bay, Orlebar Brown, Wimbledon).

• Work with brands across multiple product lines (Reviews, User Generated Content, Loyalty & Referrals).
• 2024 performance 92% Logo retention, 96% net retention. 28 accounts £1.53 million
• 2023 performance 89%, Logo 92% net, 24 accounts £1.32 million
• With clients, I conduct kick-off calls, implementation calls, product training, QBRs, optimisation workshops, success planning, loyalty framework reviews, roadmap updates.
• Internally I have calls with technical support, solution engineers, account managers, marketing, partnerships, and product management.
• Executive client engagement: Invite to executive dinners (Interesting people in eCommerce), and conference speaking slots (retention uncensored). Organise meetings with our SVP.
• Generate usage reports and communicate to stakeholders to provide insights into customer success.
• Helped pilot and launch internal software (Employee recognition software Yotpo Glow.)

• Manage relationships with Enterprise client stakeholders (industries include Retail, Gaming and Financial Services). Clients include Fidelity International, IG Investments, UBS, Credit Suisse.
• Be the primary point of contact for clients, developing a deep knowledge of customer businesses and objectives through tailored cadence with accounts.
• 10 accounts, £2.3 million ARR
• Retain and expand high-value accounts through consultative selling, effective success planning and promoting compelling business opportunities. (117% achieved of upsell target in 2021).
• Build and manage deployment plans to ensure successful implementation and subsequent value realization.
• Conduct quarterly business reviews, perform initial and ongoing customer training while monitoring account health, implementation calls, and general account management.
• Assist with the onboarding and mentoring of colleagues to help develop their skills. (weekly calls. product training, role play etc).
• Led projects outside of the day to day CSD role. e.g. Actioning DXS & quarterly customer use case challenge.
• Customer Advocacy - Always provide customers for reference calls, speakers for events (Decibel Live!) and participation in case studies.

• Identified and pursued valuable business opportunities to generate new company pipeline.
• Brought in new opportunities through successful customer cadence and networking strategies.
• Arranged potential client contacts, cultivated relationships and followed through all service needs via Salesforce.

• Day to day interaction with customers, helping to open personal and business accounts.
• Advising customers on the best products/services for their individual needs.
• Obtain customer KYC details and carry out due diligence on both customers and businesses.
• Responsible for developing new relationships, and maintaining the existing relationships held with clients, by keeping in constant communication via email and phone.