Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ADE JOHNSON

I.T Support Specialist
Dartford

Summary

PERSONAL MISSION STATEMENT I am a very ambitious and fast learner who strives to excel in every aspect I venture into. I started my journey with basic knowledge of general computing and was determined to expand my abilities, finding a platform to exercise my ability and help me reach my goal of becoming what I desire. I am an aspiring system support engineer in IT system management, database administration, Networking and Web application support.

Overview

13
13
years of professional experience
11
11
years of post-secondary education
6
6
Certifications

Work History

I.T Support Specialist

Hull City Council
06.2018 - 01.2022
  • Parts replacement
  • Supporting the roll-out of new applications
  • Responding within agreed time limits to call-outs
  • Prioritising and managing many open cases at one time
  • Processing computer goods inwards and outwards
  • Testing returned equipment and confirming serviceability
  • Diagnosing hardware/software faults and resolving them appropriately
  • Monitoring and maintaining the firm’s computer systems and networks
  • Providing support, including procedural documentation and relevant reports
  • Installing and configuring computer hardware operating systems and applications
  • Rapidly establishing a good working relationship with customers and other professionals
  • Resolving technical and application problems, via the Helpdesk, over the phone and in person
  • Setting up new users' accounts and profiles, and dealing with password issues in the active directory
  • Troubleshooting system and network problems, diagnosing and solving hardware and software faults
  • Periodic routine stocktaking from large components and assemblies to consumables and cross-checking against computer records
  • Assisting staff and field engineers, in addition to serving personal callers in the shop
  • Cash handling and answering the telephone to customers and suppliers.

Business Development Manager

City Huts
06.2010 - 01.2018
  • Create a sales pipeline
  • Help to plan sales campaigns
  • Increase sales of the business
  • Attend seminars, conferences and events
  • Develop the business sales and marketing strategy
  • Generate leads and cold call prospective customers
  • Seek ways of improving the way the business operates
  • Foster and develop relationships with customers and clients
  • Keep abreast of trends and changes in the business world
  • Meet with customers/clients face to face or over the phone
  • Good understanding of the businesses products and services
  • Negotiate pricing with customers, and suppliers in some cases
  • Draw up client contracts - based on the size of the company size
  • Training team members, arranging external training where appropriate
  • Discuss promotional strategy and activities with the marketing department
  • Liaise with the finance team, warehousing and logistics departments as appropriate
  • Strategically carrying out necessary planning in order to implement operational changes
  • Understanding the needs of customers and responding effectively with a plan of how to meet these
  • Research and identify new business opportunities and seek out the appropriate contact in an organisation
  • Strategically seeing the bigger picture and setting aims and objectives in order to develop and improve the business
  • Ensure staff are on board throughout the organisation, and understand the need for change and what is required of them

Manager

Cyberland Communication
Lagos
06.2008 - 03.2010
  • Onboarded and trained all incoming junior tech support specialists
  • Coordinated with Level 1 technical support specialists to take over calls outside their level of support
  • Assisted customers with more difficult technical issues requiring a greater level of personalised care and greater length
  • Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.

Education

B.Eng - Civil Engineering

Federal University Of Technology
11.2001 - 07.2007

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African Church Grammar School
06.1994 - 07.1999

Skills

Databasesundefined

Certification

Introduction to AWS

Timeline

I.T Support Specialist

Hull City Council
06.2018 - 01.2022

Business Development Manager

City Huts
06.2010 - 01.2018

Manager

Cyberland Communication
06.2008 - 03.2010

B.Eng - Civil Engineering

Federal University Of Technology
11.2001 - 07.2007

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African Church Grammar School
06.1994 - 07.1999

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ADE JOHNSONI.T Support Specialist