Experienced professional with focus on maintaining high standards of cleanliness and organisation in hospitality settings. Deliver exceptional guest experiences by ensuring immaculate and welcoming environments through thorough cleaning and attention to detail. Skilled in using cleaning equipment and managing time efficiently to meet tight schedules.
Overview
4
4
years of professional experience
Work history
Housekeeping attendant
Hampton By Hilton Hotel. Corby/Kettering
Corby, Northamptonshire
02.2023 - 07.2025
Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
Enhanced guest comfort through meticulous bed making and linen changing.
Performed deep-cleaning tasks periodically, ensuring long-term upkeep of property.
Sanitised bathrooms to uphold strict hygiene and infection control procedures.
Promptly attended to guest calls, requests and complaints following company policies and procedures.
Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
Removed used towels and bedding, replaced with new and reset spaces to professional standards.
Achieved customer satisfaction rating of 100% by anticipating guests' needs and planned accordingly to ensure smooth, tailored service.
Performed duties with maximum discretion and confidentiality in order to ensure guest privacy.
Reported maintenance issues for prompt resolution.
Health care assistant
Total Care/Hamilton Cross
Manchester, Greater Manchester
05.2021 - 01.2023
Assisted elderly residents with daily tasks such as eating, bathing and dressing up for enhanced quality of life while living in care homes.
Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
Worked closely with nurses to maintain optimum levels of communication.
Completed documentation of care, hospital actions and patient activities for up-to-date client records.
Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
Kept patient environments clean and neat following optimum hygiene standards.