Adar Sinai
Summary
I am a results-driven Relationship Manager with demonstrated expertise in client retention, conflict resolution, and stakeholder engagement. I implement custom-built portfolio strategies to high-value clients while optimising internal processes. Recognised for exceptional interpersonal skills, dedication to service excellence, and effective leadership in driving high-impact initiatives within fast-paced environments.
Overview
2022
2022
years of professional experience
1
1
Certification
Work history
Relationship Manager – Premier Clients
Foxtons, September 2023 - Present
- Manage a portfolio of 1,000+ high-value clients, including long-term landlords and vendors.
- Resolve escalated client complaints and ensure long-term retention through proactive service recovery.
- Lead cross-functional collaboration to improve client communication and service delivery.
- Hosted bespoke client consultations, reviewing portfolio performance and advising on rent reviews, renewals and investment strategies.
- Spearheaded CRM enhancements by leading inter-departmental initiatives with IT and senior stakeholders.
- Organised and managed client networking events with budgets exceeding £40,000.
- Developed bespoke fee structures based on detailed analysis of tenancy volume, revenue potential, and management requirements.
Corporate Services Consultant
Foxtons, February 2023 - Present
- Supported 60+ branches in corporate tenancies and relocation services.
- Delivered market updates, internal training, and quality control for deal documentation.
New Business Team Leader
Foxtons, May 2022 - January 2023
- Managed a team of 15 consultants, enhancing performance through daily coaching and structured feedback.
- Oversaw KPIs, compliance audits, and engagement campaigns to maintain high customer service standards.
- Delivered performance reviews, set development goals, and implemented motivational initiatives.
- Completed management training programmes focused on fostering positive work culture.
Premier Clients Consultant
Foxtons, February 2023 - October 2023
- Delivered strategic insights on portfolio overviews using gross yields alongside sales and rental valuations to optimise returns.
- Onboarded all new Premier Clients, ensuring a seamless transition and sustained engagement.
- Conduct Terms & Conditions amendments in accordance with unique fee packages and tailored service specifications.
- Led in-depth data analysis to identify performance trends and operational inefficiencies.
Senior New Business Consultant & Lead Receptionist
Foxtons, August 2021 - May 2022
- Consistently top-ranked for productivity and service delivery in a client-facing role.
- Coordinated head office logistics and managed front-line communication with new clients.
SEN Teaching Assistant
Clarendon School, September 2020 - July 2021
09.2020 - 07.2021
- Provided one-on-one educational and emotional support for children with special needs.
- Completed British Sign Language Level 1 and administered medical and safeguarding protocols.
Education
BA (Hons) - History And English Literature
University of Essex, 2016 - 2020
ARLA Level 3 Award - Residential Letting And Property Management
Propertymark, 2024
Skills
- Client Relationship Management
- CRM Refinement
- Effective Communication
- Portfolio Analysis
- Data Interpretation
- Microsoft 365
- Power BI
- Team Leadership
- Time Management
- Public Speaking
- Training & Development
- Pipeline Management
- Emotional Intelligence
- Dispute De-escalation
Certification
- Full UK Driving Licence
- Member of Employee Engagement Committee, 2022-present
Timeline
SEN Teaching Assistant
Clarendon School, September 2020 - July 2021
09.2020 - 07.2021
BA (Hons) - History And English Literature
University of Essex, 2016 - 2020
ARLA Level 3 Award - Residential Letting And Property Management
Propertymark, 2024
Relationship Manager – Premier Clients
Foxtons, September 2023 - Present
Corporate Services Consultant
Foxtons, February 2023 - Present
New Business Team Leader
Foxtons, May 2022 - January 2023
Premier Clients Consultant
Foxtons, February 2023 - October 2023
Senior New Business Consultant & Lead Receptionist
Foxtons, August 2021 - May 2022
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