Adaobi Gift Onojakpor

• Enhanced patient comfort by providing personal care services such as bathing, dressing and feeding.
• Established trust with patients for improved communication and cooperation during care routines.
• Maintained a clean and safe environment by performing housekeeping duties like laundry and dishwashing.
• Assisted patients to participate in community activities, promoting socialisation and mental health.
• Ensured medication adherence by administering prescribed drugs under the guidance of healthcare professionals.
• Helped maintain patient records accurately to ensure seamless continuation of care plan.
• Prepared healthy meals according to specific dietary needs, improving overall patient wellness.
• Facilitated movement for patients using aids such as wheelchairs or walkers, increasing their independence.
• Adhered strictly to all safety protocols during work hours-ensured overall wellbeing of all parties involved.
• Demonstrated respect towards diverse cultural backgrounds whilst delivering tailored assistance based on unique needs.
• Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
• Collaborated with clients to clean house and prepare meals with person-centred care approach.
• Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
• Prioritised person-centred care to maximise independence for clients with dementia, stroke and limited mobility.

· Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals

· Ensure procurement and delivery of all digital cinema packages and key delivery message for all locations within West Africa

· Act as intermediary for Box office/film related issues between movie producers and exhibitors

· Handling all outdoor, billboards, digital and cinema advertisement in selected regions, ensuring strong PR positioning for all distributed titles

· Ensure full compliance with regulatory bodies and acquiring all industry rights, permits, licenses relating to theatrical exhibition

· Surpassed sales goals through implementation of effective marketing strategies

· Managed workflow to exceed quality service goals

· Trained team on operating procedures and company services

· Generate strategic and comprehensive marketing calendar and strong positioning for Film Release

· Maximized performance by monitoring weekly box office activities and mentoring location business managers

· Compiled data highlighting key metrics to report information, determine trends and identify methods for improving box office revenue across locations

· Evaluated report data to proactively adjust and enhance operations

· Cross-trained existing employees to maximize team agility and performance

· Applied performance data to evaluate and improve operations, target current box office business conditions, and forecast needs

· Implemented and developed customer service training processes

· Directed training of new team members and mentored each to promote productivity, accuracy and friendly service to customers.

· Hired exceptional candidates and effectively led staff to maximize productivity and eliminate process lags

· Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships

· Enhanced operations and implemented technological innovations in collaboration with senior leadership

· Increased new business connections and revenue generation opportunities by improving networking strategies

· Identified market demands and consumer trends to increase customer base and retention rates

· Boosted customer satisfaction scores through fast and knowledgeable issue resolution

· Sourced and corrected strategic and tactical problems impacting business and sales management

· Liaised with clients to identify and target inefficiencies in business controls, process gaps and workflow discrepancies

· Acquired 10,000 new customers through improved conversion techniques and loyalty packages

· Independently managed recruitment, employee motivation, and training

· Oversaw team of 30 customer service professionals assisting 600-800 customers daily

· Applied customer feedback to develop process improvements and support long-term business needs

· Maximized productivity by keeping detailed records of daily progress identifying and rectifying areas for improvement

· Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services, and social media

· Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates

· Responded to customer requests, offering excellent support and tailored recommendations to address needs

Developed and maintained relationships with customers through loyalty account development.

· Boosted branch sales by developing and deepening customer loyalty through incentive programs and strategies

· Primarily responsible to oversee affairs and increase sales volume within assigned territory

· Responsible for developing and identifying new business opportunities

· Identify, attract new customers, grow customer network revenue and market share in assigned area

· Increased overall annual sales 80% by incorporating several quality process improvements within branch

· Gave birth to sub locations, managed and controlled sales and operations

· Manage sales transactions and ensure optimum satisfaction for customers

· Resolves issues arising from customer complaints

· Manage/Monitor sales professional staff within specified area and ensure activities are in accordance with developed sales objectives and quotas

· Responsible for smooth running of the day-to-day administrative functions of the branch and its sub locations

· Led, managed and motivated branch team of 20 to consistently exceed sales targets by an average of 35%

· Successfully led underperforming branch to grow sales revenue from N 30,000,000 (Naira) to N 55,000,000 (Naira) within 3 to 5 months through effective restructuring of operations/sales processes

· Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.