Adans Smith Silva Gomez

Key Engineering and Impact Contributions

• Manage macOS devices in a large-scale enterprise environment using Microsoft Intune (MDM)
• Design and optimize device enrollment and onboarding workflows
• Developed a custom macOS Enrollment Assistant (Swift) to bridge gaps between Intune MDM and native macOS onboarding.
• Built a guided workflow including VPN login, system validation, and application deployment sequencing
• Engineered an on-premise macOS virtual environment for iOS app testing using Mac Studio systems
• Enabled scalable and reusable test environments for development teams
• Designed a region-specific Intune MDM solution for China, adapting configurations to restricted network conditions and local requirements
• Ensured reliable and secure device provisioning in a constrained environment
• Led the transition from a Helpdesk-driven model to a self-service support approach, creating knowledge base articles that enabled users to resolve issues independently
• Successfully executed the transition with zero service disruption (0-day delay)
• Reduced incident volume by automating device management workflows and improving system reliability through Intune MDM optimization
• Contributed to the migration from Jamf to Microsoft Intune, supporting the transition of macOS device management to a modern MDM platform
• Automated processes using Bash scripting and Microsoft Graph API, reducing manual workload and improving consistency

Department Rotations and Practical Experience

• Completed a 3-year dual vocational training program in IT systems integration within an enterprise environment
• Rotated across multiple IT teams to gain hands-on experience in different domains:Helpdesk / IT Support: End-user support, troubleshooting, and incident handling
  Network Infrastructure: Worked on network operations; thesis focused on switch configuration and zero-touch provisioning (ZTP)
  Google Workspace Team: Supported cloud-based collaboration tools and user management
  Endpoint Management: Assisted in device configuration, deployment, and MDM-related tasks
  IT Security: Gained exposure to security policies, compliance, and risk management
  
• Built a strong foundation in enterprise IT systems, networking, and cross-functional collaboration
• Developed practical skills in troubleshooting, system configuration, and infrastructure support

Erasmus+ Program – Sweden

• Developed the front-end of a website for the NGO Youth Power Germany
• Collaborated in an international team

Erasmus+ Project – Croatia (Media Literacy for Youth Workers)

• Participated in a European initiative focused on media literacy and digital awareness
• Worked with international teams to support training for youth workers

Erasmus+ Project – Greece (Media and Political Development in Europe)

• Contributed to a project exploring the influence of media on political development in Europe
• Created a social media campagnin to promote awareness

• Relocated to Germany and achieved working proficiency in German
• Transitioned into the IT field, leading to vocational training and career at Zalando

• Worked in customer service (reception and tour operations)
• Developed communication and client-facing skills in a multicultural environment