A certified Scrum Master/Delivery Manager with over 7+ years of experience leading change in Finance, IT Security, Banking and Compliance, worked in both private and public sector. With knowledge in project management, including strategic planning and project integration, specialise in enhancing customer experience by optimising Agile practices. With hands-on expertise in delivering web and mobile application software development projects, managing diverse Agile teams, and working with Agile methodologies.
Overview
8
8
years of professional experience
Work History
Senior Scrum Master / Delivery Manager
CAPGEMINI
London
06.2022 - Current
Ensure timely, quality, and budget-compliant delivery of all data projects across 2 business Teams: Report to the Programme Manager
Lead collaborative efforts with project manager and Product Owners to review and refine feature delivery roadmap, resulting in strong alignment with business objectives and significant generation of customer value
Lead regular review meetings with departmental team leads, providing actionable feedback and coaching aligning with organizational goals to achieve key performance indicators; influences increase in customer satisfaction ratings
Spearheaded the adoption of Agile methodologies across teams in Capgemini, resulting in a 50% increase in feature delivery speed
Manage stakeholder expectations and deliver Agile excellence through three (3) teams
Cultivated a trust-centric environment conducive to problem solutions and continuous learning
Managed and tracked project performance, specifically to analyze the successful completion of short- and long-term goals
Developed and implemented a customized Agile maturity assessment framework, enabling the team to identify and prioritize improvement areas; achieved a 30% increase in Agile maturity score within six months
Supported 4 different projects to streamline and enhance tax submissions and processes.
Agile Coach / Scrum Master
MASTERCARD
London
03.2019 - 06.2022
Managed labs (Data Transfer & Integration, Data Content, and Data Platform Services), with the task of migrating 1.2 million policies to a new platform
Access downstream impacts
Encouraged the team to embrace XP practices, delivering concise seminars, and curating a repository of essential materials; monitored progress via quarterly squad health retrospectives, leading to improvement in feature quality
Proposed the implementation and adoption of burndown, burn-up charts, and velocity metrics across the organisation, resulting in improved visibility and tracking of product development progress, leading to a 20% increase in on-time project deliveries
Guarded scrum team productivity by overseeing sprint backlog and timeline; eliminated distractions, including scope creep and low-priority requirements, resulting in a reduction in project delays and enhanced team performance
Orchestrated the adoption of Agile principles by coaching team members on Agile practices, leading to a 40% reduction in project backlog and an increase in project completion
Guided RTEs in PI Planning sessions, facilitating effective communication and resource allocation, resulting in an improvement in team efficiency and the successful delivery of key milestones on time
Facilitated sprint ceremonies like PI Planning, Backlog Refinement, Daily stand-ups, Sprint Planning, Sprint showcase and Retrospectives in a focused and engaging way
Streamlined communication channels across, engaging with stakeholders to remove operational hurdles and enhance efficiency, resulting in a 30% reduction in response time
Led new teams through a rigorous Agile training program, imparting in-depth knowledge of SCRUM practices and principles, leading to a reduction in delays and a 15% increase in team productivity.
Scrum Master
WIPRO
London
01.2016 - 03.2019
Managed customer and supplier relationships, leading the implementation of SuccessFactors, and continuously improving legacy Finance and HR systems to establish and maintain clients as partners
Initiated cross-functional collaboration with Product Owners to create detailed and actionable roadmaps, translated into user stories that drove a 15% increase in monthly active users and a 25% boost in conversion rates
Drove the integration of Agile/Scrum methodologies, resulting in streamlined project workflows and notable improvements, such as a 20% decrease in project delays and a 15% increase in on-time deliverables; fostered a culture of collaboration and accountability among team members, enhancing overall productivity
Facilitated collaborative meetings to enhance the team’s motivation and set key objectives, milestones, and processes
Partnered with product owners to develop wireframes, write epics, report bugs, and manage Jira, fostering a culture of ownership-driven delivery and quality assurance during sprints; achieved a reduction in customer issues and an increase in team efficiency
Led the adoption of scaled agile frameworks, such as SAFe, across departments, enabling seamless collaboration and alignment, and achieving improvement in project performance metrics
Created a safe and supportive environment for the scrum team, fostering creativity and productivity through multi-directional collaboration.
Education
IC Agile- Agile Project and Delivery Management | ICP-APM
Project Management Professional, PMP | PMI - undefined
Professional Scrum Master, PSM I & II | Scrum.Org - undefined
Certified Scrum Master, CSM | Scrum Alliance, UK
Professional Scrum with Kanban, PSK1 | Scrum.Org - undefined
Professional Agile Leadership - undefined
Master of Science - Computer Science
University of Hertfordshire
Bachelor of Business Administration - undefined
Methodist University
Skills
Core Skills
Facilitation Conflict & Risk Management
Agile Methodologies
Servant leadership Change Management
Mentoring & Coaching Continuous Improvement
Active Listening Stakeholder management
Microsoft Office
AWS
Jira, Confluence, Azure DevOps
Teams
Meeting Participation
Project Management
Web Development Technologies
Agile Best Practices
Customer Interaction
Team Meetings
Software Process Management
Agile Principles
Agility Improvements
Project Management Process
Change Management Process
Customer Requirements Analysis
Risk Identification
Acceptance Criteria
Team Engagement
Backlog Management
Scrum Processes
Collaborative Environments
Complex Problem-Solving
Meeting Deadlines
Stakeholder Feedback
Sprint Planning
Atlassian JIRA
Process Improvement Initiatives
Development Team Trainings
Work Preference
Work Type
Full TimeContract WorkPart Time
Location Preference
On-SiteRemoteHybrid
Important To Me
Work-life balanceCompany CultureHealthcare benefitsCareer advancementPersonal development programsWork from home option
Timeline
Senior Scrum Master / Delivery Manager
CAPGEMINI
06.2022 - Current
Agile Coach / Scrum Master
MASTERCARD
03.2019 - 06.2022
Scrum Master
WIPRO
01.2016 - 03.2019
IC Agile- Agile Project and Delivery Management | ICP-APM
Project Management Professional, PMP | PMI - undefined
Professional Scrum Master, PSM I & II | Scrum.Org - undefined
Certified Scrum Master, CSM | Scrum Alliance, UK
Professional Scrum with Kanban, PSK1 | Scrum.Org - undefined