Adams Folorunso
Fulshear,USA
Summary
Detail-oriented professional with expertise in customer retention, operation monitoring, and project planning. Demonstrates exceptional attention to detail and professionalism, ensuring safety compliance through effective safety meetings and material handling. Skilled in transcription and line building, with a proven ability to optimise processes and support operational efficiency. Committed to leveraging core competencies to drive organisational success while maintaining high standards of quality and precision.
Overview
11
11
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
Dry wall installer
Self Employed Services
Fulshear, USA
03.2023 - 07.2025
- Installed plasterboard partitions to create designated spaces in commercial buildings.
- Prepared walls for painting or wallpapering after drylining was completed successfully.
- Maintained clear lines of communication with clients throughout the project duration ensuring their needs were met satisfactorily.
- Ensured smooth operations whilst maintaining tools and equipment.
- Adhered to blueprints meticulously to meet design specifications of clients.
- Worked swiftly under pressure to meet tight deadlines without compromising on quality.
- Work in partnership with claim adjusters to align project specifications with client expectations and satisfaction.
- Enhanced aesthetics of interiors with precise application of skimming techniques.
- Solved complex architectural challenges using knowledge of various partition systems.
- Updated skills regularly through professional development courses, staying abreast of latest industry trends.
Supervising Foreman
Konga Constructions
, UK
07.2018 - 02.2023
- Company Overview: UK
- Oversaw on-site operations, ensuring compliance with safety and building regulations.
- Collaborated with project supervisors to ensure all project specifications were met.
- Constructed retaining walls and archways.
- Followed blueprints and job specifications to ensure accuracy.
- Inspected and repaired existing masonry structures.
- Maintained a safe and organized work environment.
- Managed quality assurance inspections, ensuring that all projects met rigorous industry standards, which led to a 95% boost in client satisfaction ratings.
- Managed teams of contractors and laborers to meet project deadlines.
- Liaised with clients and project managers to deliver updates and resolve concerns.
- UK
Customer Service Representative
Serco UK
, UK
02.2017 - 07.2018
- Company Overview: UK
- Provided frontline support to customers in resolving service-related issues.
- Maintained quarterly and holiday mass mailings to inform clients of current promotions.
- Managed multiple client requirements and guidelines.
- Received numerous customer service awards with respect to quality and accuracy, high turnover rates, and increased customer renewals.
- Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations.
- Developed and maintained positive relationships with customers to ensure loyalty and repeat business.
- Assisted customers with product selection and provided product information.
- Handled customer inquiries and complaints in a professional and courteous manner.
- Processed documentation and maintained accurate customer records.
- Collaborated with departments to ensure customer satisfaction.
- UK
Mental Health Support Officer
NHSP
, UK
07.2014 - 01.2017
- Company Overview: UK
- Offered emotional and practical support to patients with mental health needs.
- Collaborated with other healthcare professionals to ensure continuity of care.
- Conducted assessments to identify mental health needs and developed treatment plans in collaboration with clients and their families.
- Assisted clients with accessing community resources, such as housing, employment and educational opportunities.
- UK
Education
MSc - Logistics and Supply Chain Management
University of Portsmouth
BSc - Agricultural Economics
Ladoke Akintola University of Technology (LAUTECH)
Skills
- Customer Retention
- Operation Monitoring
- Project Planning
- Attention to detail
- Safety Meetings
- Material Handler
- Transcription
- Professionalism
- Line building
Certification
- All Line Adjuster License, Texas, 3329255
- All Line Adjuster License, Louisiana, 1200667
- Process server license, PSC-24506
Timeline
Dry wall installer
Self Employed Services
03.2023 - 07.2025
Supervising Foreman
Konga Constructions
07.2018 - 02.2023
Customer Service Representative
Serco UK
02.2017 - 07.2018
Mental Health Support Officer
NHSP
07.2014 - 01.2017
BSc - Agricultural Economics
Ladoke Akintola University of Technology (LAUTECH)
MSc - Logistics and Supply Chain Management
University of Portsmouth
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