Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic
Adam McBride

Adam McBride

Manchester

Summary

Dynamic Security Compliance Officer and former Head of IT at Lunio, adept at implementing robust security protocols and driving customer success strategies. Achieved a 95% customer retention rate while managing enterprise accounts. Skilled in technical training and relationship building, ensuring optimal client satisfaction and operational excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Security Compliance Officer & DPO

Lunio
Manchester
06.2023 - 07.2024
  • Implemented and maintained comprehensive security protocols to safeguard company data.
  • Conducted rigorous security audits, ensuring full compliance with industry standards.
  • Collaborated with various departments to identify and mitigate potential security risks.

Head of Information Technology

Lunio
Manchester
02.2023 - 07.2024
  • Oversaw IT operations and infrastructure, ensuring optimal system stability.
  • Managed IT projects and initiatives, delivering innovative solutions to meet evolving business needs.
  • Provided strategic technical guidance to internal teams and stakeholders.

Sales & Customer Success

Lunio
Manchester
08.2019 - 07.2024
  • Spearheaded the sale of Lunio solutions to enterprise clients, including Nike, Marks & Spencer's, and ManyPets, achieving over £250,000 in revenue during the startup phase.
  • Educated customers and partners on click and ad fraud, successfully implementing the Lunio platform to prevent future incidents.
  • Attained a 95% customer retention rate by cultivating robust customer relationships and ensuring elevated satisfaction levels.
  • Drove product adoption and usage, maximising the value clients extracted from the platform.
  • Collaborated with internal teams to effectively address complex customer needs and challenges.

Technical Support Manager

Various
Manchester
11.2017 - 06.2019
  • Managed a global support team, providing 24/7 assistance in virtualisation and Hyper-V environments.
  • Recruited and trained new staff, ensuring high levels of technical expertise.
  • Delivered comprehensive performance reports to customers and stakeholders.

Account Manager

Various
Manchester
03.2017 - 11.2017
  • Managed account opportunities within the SaaS market, identifying potential growth areas.
  • Delivered impactful presentations and demonstrations to prospective clients.

Sales Account Manager

Various
Manchester
11.2014 - 10.2016
  • Managed a diverse portfolio of accounts, successfully generating new business and selling additional services to the MSP industry.
  • Consistently exceeded targets by over 100%, increasing managed accounts from 30 to 75, each contributing between $1k to $5k in MRR.
  • Led and mentored account team members, ensuring sustained high performance.

Enterprise Account Manager and Technical Support Specialist

Shortcuts Software
Huntington Beach
11.2012 - 11.2014
  • Managed a diverse portfolio of enterprise-level clients, expertly resolving complex technical issues.
  • Demonstrated, sold, and implemented new software modules, significantly driving revenue growth.
  • Cultivated strong client relationships, ensuring ongoing success with the product suite.

New Zealand Regional Manager

Shortcuts Software
Auckland
01.2011 - 01.2013
  • Generated new business opportunities within salons, spas, and clinics.
  • Managed existing client relationships, upselling services and modules to enhance client value.
  • Provided on-site installation and training, ensuring seamless onboarding experiences.

Professional Services Principal Consultant

Shortcuts Software
Long Beach
10.2009 - 02.2011
  • Delivered technical expertise and support, adeptly resolving escalated issues.
  • Facilitated technical training sessions for clients and internal staff, enhancing overall competence.
  • Supported pre-sales activities by assisting with technical demonstrations that showcased product capabilities.

Helpdesk Manager & Professional Services Consultant

Shortcuts Software
Long Beach
11.2005 - 11.2009
  • Led a team of helpdesk technicians, providing exemplary client support.
  • Established helpdesk SLAs, ensuring prompt and effective issue resolution.
  • Conducted training on product usage and best practices, fostering client satisfaction.

Education

City of Guilds - Computer and Information Sciences and Support Services

Trafford College
Manchester, UK
01.2005

Skills

  • Customer success strategies
  • Sales management
  • Technical support
  • Security protocol implementation
  • IT operations management
  • Technical training
  • Relationship building
  • Communication skills
  • Problem-solving
  • Team management
  • Client education
  • Customer management
  • Account management
  • Monitoring and evaluation
  • Desktop software proficiency
  • Time management
  • Presentation skills
  • Adaptability

Certification

  • NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace from NCFE

References

References available upon request.

Timeline

Security Compliance Officer & DPO

Lunio
06.2023 - 07.2024

Head of Information Technology

Lunio
02.2023 - 07.2024

Sales & Customer Success

Lunio
08.2019 - 07.2024

Technical Support Manager

Various
11.2017 - 06.2019

Account Manager

Various
03.2017 - 11.2017

Sales Account Manager

Various
11.2014 - 10.2016

Enterprise Account Manager and Technical Support Specialist

Shortcuts Software
11.2012 - 11.2014

New Zealand Regional Manager

Shortcuts Software
01.2011 - 01.2013

Professional Services Principal Consultant

Shortcuts Software
10.2009 - 02.2011

Helpdesk Manager & Professional Services Consultant

Shortcuts Software
11.2005 - 11.2009

City of Guilds - Computer and Information Sciences and Support Services

Trafford College

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