Adam Masood
Great Harwood, Blackburn,Lancashire
Summary
A conscientious, organized and dependable administrator successful at managing multiple priorities with a positive attitude and an extensive experience in administration, business support and operations. Currently seeking a new position as a operations administrator to kick-start career in the financial and operations industry. I have 4+ years of combining university study with relevant professional work which has aided my development in working under pressure and adapting to new situations and challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Account Coordinator
Chubb Fire & Security
Blackburn, Blackburn with Darwen
2024.06 - Current
- Take responsibility for the day-to-day management of the key customers including intelligent decision making
- Work closely with several Account Directors to manage day to day client expectations
- Pro-active management of outstanding jobs – order, service and callouts
- Build professional business relationships with designated customer including courtesy communication
- Management of visit reports and quotations
- Resolution of customer disputes including liaison with other areas of the business as necessary
- Preparation and submission of weekly/monthly/annually KPI information
- Organisation and prioritise of own workload
- Facilitated communication between finance and sales departments for seamless transactions.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
Revenue and Benefits Advisor
Blackburn with Darwen Borough Council
Blackburn
2023.12 - 2024.04
- Answer customer queries and resolve customer issues in a efficient and timely manner
- Providing information and knowledge on services
- Processing payments
- Processing online forms
- Addressing complaints
- Dealing with customer enquiries via phone and email
- Liaising with various departments.
- Maintained client records with strict attention to data security protocols.
- Enforced compliance with legal requirements related to government benefits.
- Analysed data and information to identify issues and create tailored solutions.
Conveyancing Assistant
Curtis Law Solicitors
2020.01 - 2023.11
- Scanning filing documentation to back-office system
- Revised and finalised letters, briefs and memos
- Reviewed case files and reported case progress to clients
- Contacted clients to schedule appointments and discuss progress of cases
- Providing assistance, up to and following completion
- Liaising with external stakeholders – HMRC, Firms, Lenders, Banks
- Working to company policies and compliance standards
- Using a case-management system (Proclaim)
- Planning, prioritising and managing working day
- Assisting file-handlers with residential conveyancing matters, both purchases and sales
- Managing emails, calls and working on property transactions.
- Coordinated administrative support to alleviate pressures on senior staff.
- Collaborated with wider teams to provide proactive, responsive project support.
Accounts Assistant
Curtis Law Solicitors
2019.01 - 2020.01
- Organised data into multiple spreadsheets to streamline information
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying
- Completed weekly check runs and maintained balance ledgers by verifying and posting account transactions into case-management system
- Transferred data and documents to facilitate system migration and software updates
- Monitoring daily communications and answering any queries
- Recording and filing cash transactions.
Sales Assistant
Currys PC World
- Advising & serving customers
- Assisting customers in order to help them find what they need
- Ensuring stock levels are well maintained
- Promoting store cards or special offers
- Providing customers with information on pricing and product availability
- Arranging window displays
- Ensuring that goods are arranged in displays and on the shelves
- Handling customer complaints or handing customers on to management.
Education
BA Honours – Business with Management -
University Centre at Blackburn College
BlackburnBusiness with Finance, Level 3 Extended Diploma -
Blackburn College
Blackburnundefined
Norden High School & Sports College
Skills
- Time management
- Prioritisation
- Knowledge of working with numbers
- Financial analysis
- Customer service
- Ambitious
- Data processing/analysis
- Team working
- Proficient in MS Office
- Document filing/preparation
- Flexible and Adaptable
- Written and Verbal Communication
- Self-Motivated
- Spreadsheet management
- Office management
- Business administration
- Letter preparation
- Back office management
- Microsoft Office proficiency
- Excel proficiency
- Cross-functional communication
- Developing presentations
Certification
The London Institute of Banking & Finance (LIBF), Level 3 Certificate in Financial Studies, Grade B
Custom
- Baxenden CC (1ST XI) – Ribblesdale Cricket League
- Bank View Solicitors FC (1st Team) – Blackburn and District Football Combination
- Represented Manchester in the ECB National City Cup T20 at Leicestershire
Languages
English
Fluent
Punjabi
Fluent
Timeline
Account Coordinator
Chubb Fire & Security
2024.06 - Current
Revenue and Benefits Advisor
Blackburn with Darwen Borough Council
2023.12 - 2024.04
Conveyancing Assistant
Curtis Law Solicitors
2020.01 - 2023.11
Accounts Assistant
Curtis Law Solicitors
2019.01 - 2020.01
Sales Assistant
Currys PC World
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Norden High School & Sports College
BA Honours – Business with Management -
University Centre at Blackburn College
Business with Finance, Level 3 Extended Diploma -
Blackburn College