Adamaka Nwakaego Ilo
Bradford ,United Kingdom
Summary
Compassionate and reliable individual with strong communication and teamwork skills, coupled with background in customer service and caregiving. Proficient in maintaining patient confidentiality and providing emotional support. Eager to make positive impact in Support work role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Healthcare support worker
Salvation Hospital and care- Volunteer jobs-25hours
Awka, Nigeria
01.2020 - 01.2025
- Maintained clean, safe environment for all patients.
- Attended mandatory training courses on regular basis to keep skills updated.
- Supported patients through personal care tasks such as toileting, showering, and feeding, maintaining sensitivity to needs and ensuring comfort, dignity, and safety throughout.
- Helped elderly residents with basic living skills such as dressing and feeding themselves.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Provided emotional support for patients and their families during difficult times.
- Adapted to service users' needs and requests to maintain personalised care.
- Performed set tasks according to individual patient care plans, as assessed and delegated by supervisor, to ensure provision of cohesive, tailored care.
- Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
- Managed stressful situations calmly under pressure, maintaining therapeutic atmosphere.
- Observed and evaluated patients to detect changes in behaviour or abnormalities.
Service manager
Heritage bank
Awka, Nigeria
08.2013 - 06.2024
- Managed over 5000 customer complaints bi-monthly for improved business reputation.
- Led team meetings to set performance goals, and review progress regularly.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
- Improved response times, resulting in higher client satisfaction rates.
- Implemented cost-saving measures, which resulted in significant budget savings without compromising service quality or efficiency.
- Fostered strong relationships with clients through excellent customer service skills.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Actioned feedback from service users, resulting in improved satisfaction levels.
Cash officer
Heritage bank
Awka, Nigeria
08.2011 - 08.2012
- Balanced cash drawers at end of each day, ensuring accuracy in financial records.
- Reviewed over 50 accounts payable invoices and cheques daily to confirm correct payments.
- Reconciled cash by day end to maintain accurate balances.
Customer service officer
Spring bank
Awka, Nigeria
08.2007 - 08.2011
- Managed difficult customer situations for maintaining company reputation.
- Listened actively to offer accurate information and best solution to their needs.
- Utilised strong communication skills for handling customer complaints effectively.
- Improved customer satisfaction by providing prompt and efficient service.
- Responded to customer queries and provided excellent customer service.
- Recorded and processed customer data accurately.
- Managed banking and about 5,000 accounts with expert finance knowledge.
- Handled in-person, email and mailed correspondence.
- Recorded information about inquiries and complaints within internal database.
Education
Master of Science - Management
University of Bolton
Bolton 01.2025 -
Master of Business Administration - Management Science
National open university
Abuja 09.2018 - 12.2020
Bachelor of Science - Management Science
Nnamdi Azikiwe University
Awka09.2005
Skills
- Time-management
- Record-keeping
- Care planning
- Time efficiency
- Confidentiality understanding
- Personal care
- Compassionate care
- Housekeeping
- Food hygiene understanding
- Active listening
- Elderly care
- Bedmaking
- Manual handling training
Certification
Healthcare certification courses
Introduction to Caregiving by Alison
Diploma in Health and Social Care by Alison
Adult Social Care Module A and B by Florence Academy
Infection prevention and control (levels 1 and 2) at Florence Academy
International healthcare administration courses on executive diploma
Timeline
Master of Science - Management
University of Bolton
01.2025 -
Healthcare support worker
Salvation Hospital and care- Volunteer jobs-25hours
01.2020 - 01.2025
Master of Business Administration - Management Science
National open university
09.2018 - 12.2020
Service manager
Heritage bank
08.2013 - 06.2024
Cash officer
Heritage bank
08.2011 - 08.2012
Customer service officer
Spring bank
08.2007 - 08.2011
Healthcare certification courses
Introduction to Caregiving by Alison
Diploma in Health and Social Care by Alison
Adult Social Care Module A and B by Florence Academy
Infection prevention and control (levels 1 and 2) at Florence Academy
International healthcare administration courses on executive diploma
Bachelor of Science - Management Science
Nnamdi Azikiwe University
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