Adam Weeks

In a team of Planners based at Preston Resource Centre, I roster station staff at Avanti West Coast across Railway Stations in the United Kingdom. Ensuring business needs are met to provide a great customer facing service, whilst adhering to strict government guidelines, procedures and national to local agreements. Working with a variety of stakeholders in both the long and short term to hit deadlines and deliver an high-standard service. Maintaining accurate records of all planning activities for transparency and accountability. Promoting team collaboration to ensure timely roster completion. Openly communicating and being transparent with staff when explaining why some decisions are made.

• Oversee contracts across the North West, leading a team of 10 engineers, an administrator, and a team of callers. Manage short and long-term resource planning, ensuring client needs are met and issues resolved quickly. Ensure engineers hold the required qualifications and legal permissions. Review safety documentation and electronic test records for housing, maintaining compliance with regulations. Work across multiple software platforms and databases, translating complex safety data into clear, client-friendly information. Build strong relationships with engineers and stakeholders in a fast-paced, high-pressure environment.

• Core team member in the Complex Mental Health Unit, managing administration and communication across stakeholders including care providers, council members, social workers, and health professionals. First point of contact for the Blackpool, Fylde, and Wyre regions, handling sensitive data in line with data protection laws. Manage financial queries ranging from thousands to over £50,000, ensuring accurate, legally compliant information is shared with relevant authorities. Support the safeguarding of vulnerable individuals with complex needs.

• Experienced in managing front office teams, offering training and guidance to improve performance and guest service. Supervise daily front desk operations with strong attention to detail, ensuring smooth check-in/out processes and adherence to hotel protocols. Proficient in hotel management software and maintaining accurate records to support efficient operations. Skilled in handling guest inquiries and resolving issues promptly, consistently delivering high standards of hospitality to a diverse customer base.

• Honed exceptional interpersonal skills by managing guest inquiries and reservations, while coordinating with various departments to ensure a seamless and enjoyable experience for guests. Thrived in a fast-paced environment, adeptly handling diverse tasks, including food preparation and conducting weekly stock checks, all while pursuing my studies at university.

• Gained experience in cost estimation, project management, and contract administration while studying at university. Developed strong analytical and budgeting skills, supporting accurate financial forecasting. Collaborated with cross-functional teams and handled document formatting, emails, and social media setup. Improved communication skills through managing enquiries with contractors and suppliers.

• Quantity Surveying across 4 different buildings, and multiple work locations. Worked as part of a team, dealing with budgets and commercial activities as well as being an important part of everyday problem solving. As a trusted employee, I was often given extra responsibilities, responsible for coordinating meetings and agendas, liaising with multiple stakeholders and being the point of contact for sub-contractors.

• Developed the ability to multitask, in a fast-paced environment while maintaining a commitment to exceptional service and operational excellence, with a keen focus on customer satisfaction. Took a hands-on approach to leadership, fostering a positive and collaborative work environment that encouraged staff development.