Adam Watson
Mickleover
Summary
Results-driven Operations and Retail Manager with over 16 years' experience leading high performing teams in a fact-paced, customer facing environment. Proven track record in multi-site management, KPI delivery, staff development, and operational compliance. Strong commercial awareness with experience in profit and loss, labour management and stock control.
Now seeking to transition into a new industry where transferable skills in leadership, operations and performance management can add value.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Dual store Manager
Sainsbury’s
04.2024 - Current
- Manage two convenience stores with full accountability for operations, team performance and compliance.
- Lead and develop management teams and colleagues to deliver strong customer service and operational standards.
- Consistently achieve KPIs across sales, availability and customer satisfaction .
- Oversee labour planning, cost control, and stock management to maximise profitability
- Ensure full complinace with Health & safety and legal requirments.
- Improved customer satisfaction in both stores achieving YTD
- Focused on reducing paid sick to improve productivity and store moral
Convenience store Manager
Sainsbury’s
04.2023 - 04.2024
- Managed all aspects of store operations, including staffing, stock control, and financial performance
- Deliver KPI targets through effective team management and operational planning
- Handled employee relations, performance management, and staff developement
- Maintained high standards of customer service and store compliance
Lead Customer and Trading Manager
Sainsbury’s
07.2022 - 04.2023
- Led shop floor operations and trading performance to maximise sales and availbility
- Managed team scheduling, stock processes, and customer service delivery
- Supported store leadership in achieving business targets and operational efficiency.
Customer and Trading Manager
Sainsbury’s
05.2018 - 07.2022
- Managed shop floor, warehouse operations , and HR functions including payroll, and scheduling
- Analysed sales and inventory data to indentify trends and improve performance
- Supported compliance with Health & safety and company procedures
- Delivered strong customer satisfaction through effective issue resolution
Self-employed mobile car fitter
Cappa tints and towbars
10.2017 - 05.2018
- Delivered mobile installation services including towbars, parking sensors, and vehicle accessories.
- Provide high quailty, customer focused service across the East Midlands
- Maintained strict adherence to saftey stanards and technical specifications
Self-employed farm manager
Webster and Watson
01.2015 - 10.2017
- Managed day to day livestock operations, health management and farm maintenance
- Maintained accurate financial records and operational documention.
- Ensure compliance with safety and regulatory standards.
Department manager
Sainsbury’s
09.2005 - 01.2015
- Managed customer-facing departments ensuring sales targets and service standards were met.
- Led teams, monitored performance and implenmented improvements
- Maintained stock control and supported operational efficiency.
Education
Advanced subsidiary - information and communication technology and English language/literature
Burton College
Burton-on-Trent, STSSkills
- Multi-site operations management
- Team leadership & development
- KPI & performance management
- Health and saftey & legal compliance
- Workforce planning & scheduling
- Customer experience & engagment
- Stock & Inventory control
- Profit & loss accountability
- Staff recruitment & training
- Operational effciency improvement
Professional Development
- Health and Safety management
- Retail law and compliance
- Labour and workforce planning
- Interviewing and recruitment
- Customer service excellence
Certification
- Personal Licence
- Full UK driving Licence
- Food safety level 2
Timeline
Dual store Manager
Sainsbury’s
04.2024 - Current
Convenience store Manager
Sainsbury’s
04.2023 - 04.2024
Lead Customer and Trading Manager
Sainsbury’s
07.2022 - 04.2023
Customer and Trading Manager
Sainsbury’s
05.2018 - 07.2022
Self-employed mobile car fitter
Cappa tints and towbars
10.2017 - 05.2018
Self-employed farm manager
Webster and Watson
01.2015 - 10.2017
Department manager
Sainsbury’s
09.2005 - 01.2015
Advanced subsidiary - information and communication technology and English language/literature
Burton College