Adam Tuffin
Portslade
Summary
I am an ambitious and reliable person who likes to learn new skills, especially in the IT sector. I have had a keen interest in Computer Science from a young age, I'm looking to progress into a role where I can where show my strong technical knowledge and also my great customer service skills.
Overview
11
11
years of professional experience
Work History
Retail Operations & Replenishment Specialist
Sainsburys
Hove , East Sussex
08.2017 - Current
- Replenished stock in all areas of the store to ensure availability for customers
- Worked in a fast paced environment to deadlines ensuring we are full stocked
- Maintained high standards of stock rotation
- Working with other colleagues to make sure everything is to a high standard
- Assisted in the loading and unloading of goods, employing manual handling techniques to prevent damage.
- Being skilled in multiple departments.
- Maintained clean, safe working environments to eliminate accident risks.
- Ensured compliance with health and safety regulations, minimising risk of accidents.
IT Support Apprentice
3AAA
05.2015 - 05.2016
- Assisting the Academy team with any IT related problems
- Making sure all IT equipment is functional
- Helping with General Administration (e.g Answering phone, checking documents)
- Speaking to customers, both face to face or by telephone
- Managing the academy server (e.g Making user accounts, Making shared folders)
- Used observation and active listening to gain thorough understanding of processes and practices.
- Employed strong attention to detail and problem-solving skills to complete assigned tasks on time and to quality specifications.
- Established excellent working relationships with colleagues, creating positive learning environment and fostering collaboration.
Technician assistant
Carden Computers
09.2014 - 11.2014
- I assisted with the rebuilding and repairing of client's computers
- Filling the stock of the shop using an online intranet system
- Speaking with customers, face to face and via the telephone
- Set up equipment to test and verify functionality and performance.
- Performed diagnostics and troubleshooting to evaluate equipment performance and increase reliability.
- Documented all maintenance work and repairs in detail for future reference and compliance.
Education
BTEC Science -
Portslade Aldridge Community Academy Sixth Form
07.2014
GCSEs - English Literature, English Language, Mathematics, Science, Sport, ICT
Portslade Aldridge Community Academy
07.2013
Diploma in ICT Professional Competence - MS Spreadsheet, PowerPoint and Word, Customer Care in IT, Health and Safety in IT, Software Installation and Upgrade, Working with ICT Hardware and Equipment
3aaa Technology Brighton
Brighton05.2016
L3 Extended Diploma in ICT Systems and Principles - Networking Principles and Managing Networks, Communications Technologies, Computer Systems and Maintaining Computer Systems, IT Technical Support
3aaa Technology Brighton
Brighton05.2016
Skills
- Build and repair computers
- Data input on intranet based systems
- Microsoft Office Suite
- Stock replenishment
- Equipment maintenance
- Customer service
- Team collaboration
- Problem solving
- Technical support
- Calm under pressure
Personal Information
Hobbies: Listening to all kinds of music, Playing golf
References
Available on request.
Timeline
Retail Operations & Replenishment Specialist
Sainsburys
08.2017 - Current
IT Support Apprentice
3AAA
05.2015 - 05.2016
Technician assistant
Carden Computers
09.2014 - 11.2014
BTEC Science -
Portslade Aldridge Community Academy Sixth Form
GCSEs - English Literature, English Language, Mathematics, Science, Sport, ICT
Portslade Aldridge Community Academy
Diploma in ICT Professional Competence - MS Spreadsheet, PowerPoint and Word, Customer Care in IT, Health and Safety in IT, Software Installation and Upgrade, Working with ICT Hardware and Equipment
3aaa Technology Brighton
L3 Extended Diploma in ICT Systems and Principles - Networking Principles and Managing Networks, Communications Technologies, Computer Systems and Maintaining Computer Systems, IT Technical Support
3aaa Technology Brighton