Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Tucker

London

Summary

Self-motivated Train driver offering 5+years background interpreting train orders, monitoring gauges and having an ability to react safely and quickly to a variety of visual and audio signals. Alongside, having an ability to maintain vigilance and concentration at all times and to communicate clearly and effectively. My analytical and technical skills has allowed me to have the ability to follow a logical sequence of steps to diagnose faults. Through my years as a customer service manager it has given me the skills and experience to manage coach and develop a team of people to deliver and exceed expectations placed and expected of LUL's employees by identifying each persons weakness and strengths. Through identifying both weakness and strengths i was able to create and tailor made programme's to bring up their weaknesses whilst making sure their strengths did not decline. I feel such skills i have developed is highly transferable to that of the role of Driver Team Manager. I feel by providing inspirational leadership, motivation and coaching a team of train drivers with ensure KPI's are met and resources fully utilized to achieve high standards of compliance technical and safety standards are achieved. Also through my experiences i have been highly dependable to monitor and carry out safety briefings and competence to industry and company standards. As a customer service manager after safety incidents had occurred, i was utilized to identify root causes and providing recommendations to prevent reoccurrences. I'm very enthusiastic to develop and maintain my personal competency and expertise in railway workings, including that of route and traction knowledge. Whilst i do not hold a competence assessor (D32/D33/A1) certificate, im very determined to achieve such status with no hesitation.

Overview

17
17
years of professional experience

Work History

Train Driver

Govia Thameslink
06.2017 - Current
  • Confer and liaise with various Signaler's in Three Bridges ROC, Wimbledon and Dorking Signal Box, Victoria's Signal Panel and GTR's Control center personnel via radio and company issue phones to issue and receive information concerning stops, delays and oncoming trains.
  • Monitor gauges and meters to measure speed, amperage, battery charge and air pressure in brake lines and main reservoirs.
  • Use company software to prepare reports regarding problems encountered such as accidents, signaling problems(RT3185 form) and delays.
  • Inspect the train for operational readiness, in accordance to GTR's safety standards and RSSB rule book's preparation rules and procedures by making required checks and tests.
  • Examine coaches/vehicles to verify adequate fuel, sand, detonators, step ladder, both horns, GB radio and state of the traind couplers other safety equipment and supplies before each journey.
  • Move locomotives to transport passengers between stations, in accordance to line speeds, emergency line speeds, signal aspects, platform lengths and given dispatch methods given each station.
  • Observed tracks to detect obstructions and broken rail, in at times hazardous conditions.
  • Work with Guards/OBS staff and shunters and designated persons in yards/depots to drive locomotives safely.
  • Checked speed and air pressure of locomotive at various points throughout route.
  • Interpret train orders/schedule cards, signals or network rail rules and regulations that governed locomotive operation, alongside driving in accordance with GTR's Professional Drivers Policy.
  • Couple and detach trains in the deports/yards and permissive line working platforms
  • Climbed on and off train cars to set or release hand brakes, via the trains break reservoirs couple and uncouple air hoses between rail cars in emergencys.

London Underground Tube Driver

London Underground
02.2007 - 06.2017
  • Carries out routine pre- and post-trip inspections to evaluate safety standards of vehicles/coaches on the train and assess maintenance needs, identifying where possible and rectifying train defects.
  • Operates the train in accordance with working manual procedures, safety and emergency procedures, timetable, specified driving procedures and environmental considerations.
  • Provides customers with correct and timely information with regards to delays, emergency situations, weekend engineering works and general customer information.
  • Communicates with line controllers and signal operators alongside other personnel, eg) train maintenance and station staff, about train delays, safety, security and emergency matters.
  • Drives the train in accordance with line SQE practices.


Customer Service Manager 2

London Underground
02.2007 - 06.2017
  • Supervise, lead, motivate and develop employees and assess performances to determine training needs and define accurate plans for decreasing work performance, in accordance with LUL KPI's.
  • Trained and regularly mentored colleagues on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through and assisted with third party stakeholders such as contractors requests to resolve problems.
  • Managing, coaching and developing a team of people to deliver excellent customer service.
  • Working calmly and confidently in all situations including emergencies.
  • Managing people issues that require liaison with other support functions (eg managing attendance, lateness, grievances and so on)
  • Leading and working in a busy and dynamic operational environment.
  • Communicating clearly and effectively with people from different backgrounds and at all levels.
  • Working and delivering as a team.
  • Responsible for opening and closing stations, facilitating access and managing a combination of assets and services to customers. Identify and resolve faults locally wherever possible.
  • Respond to and manage operational incidents in line with London Underground's rules and procedures to ensure safety of customers and staff and to restore service as quickly as possible. Liaise effectively with emergency services and other external stakeholders as needed.
  • Manage operational risks by regularly reviewing risk assessments. Investigate incidents and other issues locally, writing and reviewing reports where appropriate and seek to improve ways of working to prevent recurrence. Implement steps to protect revenue by effectively detecting and eliminating fraud.

Education

Bachelor of Arts - Economics

KINGSTON UNVERSITY
London
06.2009

Skills

  • Passenger Assistance
  • Emergency Procedures
  • Mechanical Knowledge
  • Equipment Inspection
  • Safety awareness
  • Passenger trains
  • Train control apparatus tests
  • Safety rules and regulations
  • Car coupling
  • Yard operations
  • Emergency Response
  • On-board inspections
  • Safety Procedures
  • Managing, coaching and developing a team of people to achieve and excell company's KPI's
  • Managing a diverse range of colleagues issues that require liaison with other support functions (eg managing attendance, lateness, grievances and performance)
  • Leading and working in a busy and dynamic operational environment
  • working and delivering as part of a team
  • Commmunicating clearly and effectively with different stakeholders of the business eg) senior management, union engagement and faults deparment

Timeline

Train Driver

Govia Thameslink
06.2017 - Current

London Underground Tube Driver

London Underground
02.2007 - 06.2017

Customer Service Manager 2

London Underground
02.2007 - 06.2017

Bachelor of Arts - Economics

KINGSTON UNVERSITY
Adam Tucker