Adam Thompson
Hoole
Summary
A detail-oriented professional with advanced computer skills and a strong analytical expertise, adept at making change work through automated reporting and data visualisation. Demonstrates proficiency in Excel VBA automation and performance metrics development, ensuring effective stakeholder engagement. Committed to continuous learning and analytical problem-solving, with a focus on enhancing business processes through active listening and attention to detail.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Performance Analyst
Lloyds Banking Group
Chester
01.2022 - 06.2025
- Expertise in delivering performance insights and analytics to drive efficiency improvements.
- Proficient in using Microsoft Power Platform tools, including Power BI, to create automated reporting dashboards.
- Skilled in streamlining data visualization processes and reducing manual reporting time by over 30%, utilising Power Query, Excel VBA, SQL.
- Strong ability to analyse complex datasets, uncover actionable trends, and support strategic decision-making.
- Experienced in developing and monitoring key performance metrics to ensure data accuracy.
- Known for empowering stakeholders with clear, data-driven recommendations.
Customer Priority Team Telephony Consultant
Lloyds Banking Group
Chester
09.2019 - 01.2022
- Proactive Customer first mindset, striving to find the right outcome for each customer.
- Extensive experience supporting vulnerable customers facing financial difficulties with empathy and care.
- Proficient in delivering tailored solutions and compassionate assistance to address sensitive financial situations.
- Skilled in active listening, conflict resolution, and maintaining professionalism under pressure.
- Strong problem-solving abilities to effectively resolve complex issues while ensuring compliance with company policies.
- Competent at building trust and rapport with stakeholders and customers, improving satisfaction and retention rates.
Retail Customer Service
Empire Cinemas
Catterick Garrison
11.2018 - 07.2019
- Preparation and sales of products, stocking and ordering. General upkeep of cinema. Ticket sales, customer assistance.
Education
Bachelor of Science - Mathematics
University of Chester
Chester 09.2015 - 06.2018
Skills
- Data visualisation
- Automated reporting
- Performance metrics development
- Analytical problem-solving
- Stakeholder engagement
- Excel VBA automation
- Active listening
- Analytical expertise
- Advance computer skills
- Attention to detail
- Making change work
- Willingness to learn
Professional Development
- Microsoft Power Platform
- Microsoft Office
- SQL
- Generative AI
Mathematics Degree
University of Chester
A levels
- Mathematics
- English Literature
- History
Timeline
Performance Analyst
Lloyds Banking Group
01.2022 - 06.2025
Customer Priority Team Telephony Consultant
Lloyds Banking Group
09.2019 - 01.2022
Retail Customer Service
Empire Cinemas
11.2018 - 07.2019
Bachelor of Science - Mathematics
University of Chester
09.2015 - 06.2018