Summary
Overview
Work history
Education
Skills
Professional Development
Mathematics Degree
A levels
Timeline
Generic

Adam Thompson

Hoole

Summary

A detail-oriented professional with advanced computer skills and a strong analytical expertise, adept at making change work through automated reporting and data visualisation. Demonstrates proficiency in Excel VBA automation and performance metrics development, ensuring effective stakeholder engagement. Committed to continuous learning and analytical problem-solving, with a focus on enhancing business processes through active listening and attention to detail.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Performance Analyst

Lloyds Banking Group
Chester
2022.01 - 2025.06
  • Expertise in delivering performance insights and analytics to drive efficiency improvements.
  • Proficient in using Microsoft Power Platform tools, including Power BI, to create automated reporting dashboards.
  • Skilled in streamlining data visualization processes and reducing manual reporting time by over 30%, utilising Power Query, Excel VBA, SQL.
  • Strong ability to analyse complex datasets, uncover actionable trends, and support strategic decision-making.
  • Experienced in developing and monitoring key performance metrics to ensure data accuracy.
  • Known for empowering stakeholders with clear, data-driven recommendations.

Customer Priority Team Telephony Consultant

Lloyds Banking Group
Chester
2019.09 - 2022.01
  • Proactive Customer first mindset, striving to find the right outcome for each customer.
  • Extensive experience supporting vulnerable customers facing financial difficulties with empathy and care.
  • Proficient in delivering tailored solutions and compassionate assistance to address sensitive financial situations.
  • Skilled in active listening, conflict resolution, and maintaining professionalism under pressure.
  • Strong problem-solving abilities to effectively resolve complex issues while ensuring compliance with company policies.
  • Competent at building trust and rapport with stakeholders and customers, improving satisfaction and retention rates.

Retail Customer Service

Empire Cinemas
Catterick Garrison
2018.11 - 2019.07
  • Preparation and sales of products, stocking and ordering. General upkeep of cinema. Ticket sales, customer assistance.

Education

Bachelor of Science - Mathematics

University of Chester
Chester
2015.09 - 2018.06

Skills

  • Data visualisation
  • Automated reporting
  • Performance metrics development
  • Analytical problem-solving
  • Stakeholder engagement
  • Excel VBA automation
  • Active listening
  • Analytical expertise
  • Advance computer skills
  • Attention to detail
  • Making change work
  • Willingness to learn

Professional Development

  • Microsoft Power Platform
  • Microsoft Office
  • SQL
  • Generative AI

Mathematics Degree

University of Chester

A levels

  • Mathematics
  • English Literature
  • History

Timeline

Performance Analyst

Lloyds Banking Group
2022.01 - 2025.06

Customer Priority Team Telephony Consultant

Lloyds Banking Group
2019.09 - 2022.01

Retail Customer Service

Empire Cinemas
2018.11 - 2019.07

Bachelor of Science - Mathematics

University of Chester
2015.09 - 2018.06
Adam Thompson