Kerri-Anne Cook

• Resolved complaints through diligent tracking and follow-up until complete satisfaction was achieved.
• Coordinated office supplies orders to ensure availability of essential materials.
• Prepare meeting rooms before and after use, ensuring consistent maintenance of neat and organised environments.
• Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
• Coordinated office supplies orders to keep necessary materials available at all times.
• Prepared meeting rooms before and after use, maintaining neat appearance at all times.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
• Maintained an organised reception area for a professional business environment.
• Upheld confidentiality with sensitive information handling procedures.
• Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
• Completed data entry tasks whilst adhering to strict deadlines.
• Assisted with administrative tasks, improving overall functionality of the office.

Resolve concerns and complaints with compassion and care, ensuring positive outcomes that uphold customer loyalty.

Enhanced store window displays to attract shoppers and increase foot traffic.

Delivered exceptional service to each customer by actively listening and addressing inquiries.

Facilitated active listening and relationship building with co-workers and customers to ensure needs are addressed effectively.

Facilitated resolution of issues with a calm and supportive approach.

Assisted with cash handling procedures and till operation tasks. Supported daily reconciliation of cash registers. Provided customer service during transactions.

Welcomed customers to foster positive first impressions and enhance in-store experiences.

• Answered customer telephone calls promptly, improving on-hold wait times and enhancing customer satisfaction scores.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Inspected merchandise to ensure high-quality standards, arranging visually-appealing sales floor displays.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Processed merchandise returns and exchanges, re-tagging and ticketing goods ready for resale.
• Cash handling and over the phone inquires and complaints.
• 6 years in a customer facing role.