Adam Stott
Biggar,South Lanarkshire
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at developing relationships with customers to increase loyalty and retention while improving satisfaction levels. Enjoy working within a team to create the best product available to the customer. Target driven, like being pushed to meet monthly goals and strive for better.
Overview
10
10
years of professional experience
Work History
Farm Hand
LJ & KM Farming Pty Ltd
Biloela, Queensland
11.2022 - 03.2023
- Cultivated soil on designated pieces of land.
- Cleaned farm buildings and equipment to maintain stable operations.
- Operated irrigation systems to improve quality of water-sensitive crops.
- Harvested fruits and vegetables by hand.
- Identified plants, pests and weeds to determine best way to apply pesticides and herbicides.
- Put agricultural products on trucks and drove trucks to storage facilities or markets.
- Participated in sorting, grading and other post-harvest treatment of crops.
Assistant Golf Professional
Steve Brian LTD, The Royal Burgess Golfing Society
Edinburgh, Midlothian
04.2021 - 08.2022
- Attended regular training to maintain up-to-date health, fitness and sports science knowledge.
- Supported athletes in exceeding personal targets through individualised training regimes.
- Consistently applied effective, innovative coaching methods to meet and exceed team needs.
- Judged athletic performances, categorising participants and providing detailed feedback.
- Adapted coaching and leadership styles to suit individual needs for maximised athlete engagement.
- Coached young individuals to refine specific techniques and enhance confidence.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Worked with tireless drive and energy to maintain efficient sales operations during peak trading hours and promotional events.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Assistant Golf Professional
Sandy Smith Golf LTD, Ladybank Golf Club
Ladybank, Fife
11.2017 - 03.2021
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Operated cash registers with accuracy and processed cash and card transactions.
- Collaborated with sales managers to meet target quotas.
Bartender
The Crown
Biggar, South Lanarkshire
03.2015 - 07.2018
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided efficient food and drinks service for high levels of customer satisfaction.
Coffee Barista
The Olive Tree Deli
Biggar, South Lanarkshire
02.2013 - 12.2015
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Maintained and operated espresso machines and blenders.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Prepared sandwich ingredients through washing, cutting and slicing, operating kitchen hand tools.
- Avoided food spoilage by storing food in designated containers and storage areas.
Education
Diploma of Higher Education - Professional Golf
University of Highlands and Islands
Scotland 10/2017 - 06/2020
Scottish Qualifications Certificate - Higher Education
Biggar High School
South Lanarkshire 08/2008 - 06/2016
Skills
- Sales closing techniques
- Up-selling
- Quotation follow-up
- Excellent customer service
- Target driven
- Face-to-face selling
- Outgoing and enthusiastic
Timeline
Farm Hand
LJ & KM Farming Pty Ltd
11.2022 - 03.2023
Assistant Golf Professional
Steve Brian LTD, The Royal Burgess Golfing Society
04.2021 - 08.2022
Assistant Golf Professional
Sandy Smith Golf LTD, Ladybank Golf Club
11.2017 - 03.2021
Bartender
The Crown
03.2015 - 07.2018
Coffee Barista
The Olive Tree Deli
02.2013 - 12.2015
Diploma of Higher Education - Professional Golf
University of Highlands and Islands
10/2017 - 06/2020
Scottish Qualifications Certificate - Higher Education
Biggar High School
08/2008 - 06/2016
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