Adam Smith
Macclesfield,Cheshire
Summary
A driven and enthusiastic worker with management experience. I have a wide array of skills developed through my time serving in the Royal Air Force and through being the team leader of a superstore.
Overview
17
17
years of professional experience
1
1
Certification
Work history
HGV Driver Trainer
Turners
Boston, Lincolnshire
2025.01 - Current
- Communicated effectively over phone with company staff regarding any issues.
- Provided excellent customer service to foster client relationships.
- Kept accurate records of trips and fuel consumption to assist in cost management.
- Worked long hours without compromising on work quality or safety.
Customer service assistant
Co-op
Whaplode, Lincolnshire
2024.08 - 2025.01
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Applied creative solutions quickly to arising problems impacting customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
Intelligence Analyst
Royal Air Force
Wyton, Cambridgeshire
2016.07 - 2024.04
- Advised senior military members and commanders based on intelligence findings, offering assessments to aid in effective decision making.
- Oversaw implementation of new policies and adapted plans to meet overall objectives.
- Facilitated communication between government agencies, citizens and businesses.
Section Leader
Asda
Boston, Lincolnshire
2009.03 - 2016.06
- Investigated accidents and near misses, updating training and policies to protect staff.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Planned rotas for team of 20+ to enable full coverage and KPI delivery.
- Conducted regular safety and quality checks to ensure the store was complaint and abiding by retail law.
Education
PASS - Category CE Driving License
HGV Driving Network
Peterborough 2024.11 -
PASS - Drivers CPC
HGV Training network
Peterborough 2024.10 -
Foundation Degree - Intelligence Operations
RAF
UK /2007 - /2011
Uniform Public Service - NVQ Level 3
Boston College
Boston /2008 - /2010
GCSEs - English
The Giles Academy
Boston /2006 - /2008
GCSEs - Maths
The Giles Academy
Boston /2006 - /2008
GCSEs - Science
The Giles Academy
Boston /2006 - /2008
GCSEs - Graphics
The Giles Academy
Boston /2006 - /2008
Skills
- Personal integrity
- Punctual
- Highly computer literate
- Analytically minded
- Keen eye for detail
- Enthusiastic and highly self motivated
- Experience with Rota and Holiday planning
- Adaptable
- Excellent communication
- Creative problem solver
- Experienced in intelligence collection and research techniques
Certification
Catagory CE Drivers License - Passed 2024,
Drivers CPC - Passed 2024,
Digital Tachograph - Gained 2024
KNOWLEDGE OF
- Safe Driving
- Road Traffic Laws
- Vehicle Safety Checks
- Route Planning
- Customer Service
- Fuel Economy Driving
References
Available on request.
Timeline
HGV Driver Trainer
Turners
2025.01 - Current
PASS - Category CE Driving License
HGV Driving Network
2024.11 -
PASS - Drivers CPC
HGV Training network
2024.10 -
Customer service assistant
Co-op
2024.08 - 2025.01
Intelligence Analyst
Royal Air Force
2016.07 - 2024.04
Section Leader
Asda
2009.03 - 2016.06
Foundation Degree - Intelligence Operations
RAF
/2007 - /2011
Uniform Public Service - NVQ Level 3
Boston College
/2008 - /2010
GCSEs - English
The Giles Academy
/2006 - /2008
GCSEs - Maths
The Giles Academy
/2006 - /2008
GCSEs - Science
The Giles Academy
/2006 - /2008
GCSEs - Graphics
The Giles Academy
/2006 - /2008