Adam Rowe
Worcester,Worcestershire
Summary
Adaptable and detail-focused professional with a background in education, customer service, and credit control. Strong interpersonal skills, administrative experience with SAP, Salesforce, Sage and Xero, and a commitment to delivering high-quality support across varied sectors.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Coordinator
Malvern Panalytical
Malvern, Worcestershire
01.2025 - 05.2025
- Managed engineer travel across UK & Europe; coordinated bookings and quotes.
- Tracked orders using SAP & Salesforce, supported end-to-end service.
- Handled invoicing and procurement to support customer satisfaction.
Host (Part-Time)
Listers Volvo
Worcester
09.2024 - 05.2025
- First point of contact in premium showroom; managed appointments and leads.
- Delivered a professional and welcoming customer experience.
Credit Controller
Gravity Credit Control
Worcester
04.2024 - 12.2024
- Managed debtor portfolios; resolved outstanding debts with professionalism.
- Used Xero and Sage for payments and receipt allocations.
- Regularly exceeded weekly targets, one week bringing in £160,000 in debt payments.
Grounds maintenance operative
Platform Housing Group
Worcester, Worcestershire
04.2023 - 04.2024
- Assisted in the application of pesticides, reducing infestations effectively.
- Maintained healthy lawns by regular mowing, watering and fertilising.
- Improved landscape design by planting, trimming and mulching greenery.
- Assisted with landscaping projects improving overall site appearance.
Labourer
Platform Housing Group
Worcester, Worcestershire
11.2021 - 04.2023
- Ensured tools were correctly maintained for optimal usage during projects.
- Implemented correct use of personal protective equipment at all times.
- Worked efficiently under pressure resulting in consistent productivity despite tight schedules.
Teaching Assistant
Northfield Manor Primary School
Birmingham
09.2012 - 11.2021
- Supported literacy and numeracy learning in individual/small group settings.
- Built strong parent relationships and promoted inclusive education.
Supply Teacher
Birmingham
09.2011 - 07.2012
- Delivered adaptable teaching across all primary levels.
- Maintained curriculum continuity and strong classroom management.
Education
PGCE - Primary QTS
University of Worcester
09.2010 - 07.2011
BTEC Level 3 - Supporting Teaching & Learning
University College Birmingham
01.2009 - 01.2010
BA (Hons) - Environmental Planning & Management
Bangor University
01.1999 - 01.2002
Skills
- Experienced Customer Service Coordinator with a strong background in managing engineer travel, coordinating bookings, and handling invoicing and procurement to ensure customer satisfaction
- Demonstrates exceptional customer-focused communication, sales and negotiation skills, and administrative proficiency
- Proven ability to manage debtor portfolios, resolve outstanding debts professionally, and support literacy and numeracy learning in educational settings
- Skilled in using CRM platforms such as SAP, Salesforce, Xero, and Sage Adaptable problem solver with a collaborative approach across diverse environments
- Aiming to leverage extensive experience to further enhance operational efficiency and customer relations in future roles
Languages
Portuguese
Intermediate
French
Elementary
Timeline
Customer Service Coordinator
Malvern Panalytical
01.2025 - 05.2025
Host (Part-Time)
Listers Volvo
09.2024 - 05.2025
Credit Controller
Gravity Credit Control
04.2024 - 12.2024
Grounds maintenance operative
Platform Housing Group
04.2023 - 04.2024
Labourer
Platform Housing Group
11.2021 - 04.2023
Teaching Assistant
Northfield Manor Primary School
09.2012 - 11.2021
Supply Teacher
09.2011 - 07.2012
PGCE - Primary QTS
University of Worcester
09.2010 - 07.2011
BTEC Level 3 - Supporting Teaching & Learning
University College Birmingham
01.2009 - 01.2010
BA (Hons) - Environmental Planning & Management
Bangor University
01.1999 - 01.2002
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