Adam Parker
Exmouth,Devon
Summary
Results-driven specialist in Technology Solutions with 21 years of experience in Programme Delivery, Business Systems, Operations, Product Management, Organisational Development and Team Building within insurance companies. I have worked in various roles within a prominent UK Motor Insurer in the niche motorcycle space.
Accomplished in taking direction from and presenting results to Executive Level colleagues, I am comfortable are forming relationships and communicating with people across the organisation and leveraging these relationships to deliver measurable and effective change.
Overview
21
21
years of professional experience
Work history
Tech Solutions Director
MCE Insurance
Remote/Hybrid
2021.12 - Current
- Member of the Executive Team
- Accountability for Company IT Application Estate
- Accountability for all Change/Digital Transformation Initiatives
- Lead, grow and develop the Change function consisting of 30+ people.
- Contribute to company strategy
- Lead, manage and motivate functional leaders across Change and Technology
- Develop structures, operating procedures and processes across all business functions
- Contribute to development of company operating model looking at opportunities to increase efficiency, lower costs and raise revenues
Head of Tech Solutions
MCE Insurance Limited
Remote/Hybrid
2019.04 - 2021.11
- Member of Senior Leadership Team with overall accountability for business and operations change projects across organisation.
- Manage Multi-Million £ annual change budget
- Led Operations/Tech Solutions Dept. including 3 direct reports and 12-member team of Operations Executives.
- Completed tender process for new policy administration system, encompassing RFI through RFP with multiple prospective suppliers.
- Led project to replace legacy policy administration system with entire new technology platform - including back office, financial accounting, e-Commerce, MI analytics & rating engine. Delivered to Live November 2020.
- Tech Lead on Data Warehouse & Analytics Engine Build - Full MS BI Stack Solution delivered; revolutionising Product & Underwriting Management and enabling real-time pricing.
- Managed relationships with all major UK price comparison sites across 3 product lines (bike, car, van) to achieve big bang switch-over from legacy integration to new systems.
- Tech Lead on Data Migration project to migrate over 1.6m policy transactions from legacy system - delivered within 0.25% tolerance.
- Set up change management procedures and department structure to deliver business change in line with Company Strategy & Objectives.
- Led change management education and training across organisation.
- Led Team to delivery of multiple change projects: Mobile App (iOS & android) for Policy Validation, replacement of Finance ERP system, new HR Management System & RPA in high volume claims department.
Operations Manager
MCE Insurance Limited
Rushden, NTH
2017.01 - 2019.03
- Created new Operations Team from scratch within Organisation - responsible for change projects across business.
- Recruited & Trained 4 Operations Executives in Change Management procedures and participated in Monthly Operations Committees to provide project status updates to Senior Leadership and Executive Teams.
- Provided Operational & Technical support and expertise to facilitate relocation of 400 seat call centre.
- Led Operations Team to completion of deep-dive analysis of all existing claims handling procedures and delivered automation, quality assurance and customer experience improvements across AD & TP Claims departments.
- Reduced Claims Complaints % from 15% to 0.4% within 6 months
- Reduced Average Claim Cycle Time from 90+ days to 28 days
- Increased Motorcycle Salvage Revenue by 60% by setting up internal Salvage Team within claims centre with advanced and integrated workflow procedures and customer communications.
Claims Operations Manager
MCE Insurance Limited
Rushden, NTH
2013.05 - 2016.12
- Assumed overall responsibility for management of outsourced claims process and supply chain.
- Relationship management of Repair Network, Panel Solicitors, FNOL & Salvage partnerships.
- Fully documented all procedures using BPM & managed improvements to outsourced processes by working with key stakeholders across multiple businesses.
- Led selection process for new Claims Handling platform to enable in-sourcing of all claims management activities.
- Completed RFI-RFP process and business case approval with Executive Team to implement ICE Claims platform from scratch, including FNOL, ADF&T and TP Claims procedures.
- Led Implementation project and launched in-sourced claims handling model for FNOL, TP & AD claims handling within 6 months.
- Managed transition from outsourced model to in-sourced, including contract termination, run-off procedures, data migration & internal recruitment and training.
Various IT Manager / Project Lead Positions
MCE Insurance Limited
Rushden, Northamptonshire
2005.01 - 2013.04
- Started Career in IT Department, managing Policy Administration and SQL DB systems.
- Completed numerous technical and project management qualifications.
Education
Cert CII - Insurance
CII
PRINCE2 Practitioner - Project Management
PRINCE2
MCSE (Microsoft Certified Systems Engineer) -
Microsoft
Skills
- Senior Leadership Experience
- Large Scale Programme Management
- Change Team Leadership & Development
- Digital Transformation
- Business Systems Architecture
- Scope and project definition
- Project management
- Strategic planning
- Budget Accountability
- Business systems analysis
- Process mapping
- Agile & Waterfall methodologies
- JIRA & Other Tooling
- Data Analytics
Accomplishments
- Established a centralised change function and built out delivery teams to circa 30 FTE, delivering all business application change management across the organisation.
- Coached and developed Project Managers, Business Analysts and business associates in programme delivery to create high performing teams.
- Successfully programme managed selection, design & implementation of Policy Administration System
- Delivered data migration project to allow big-bang migration of over 1m policies from originating PAS to new PAS
- Leveraged relationship management abilities to deliver a co-ordinated launch of 20 Price Comparison Site re-integrations with new PAS for simultaneous launch on cut-over date across 3 product lines and 7 PCWs
- Programme managed design and implementation of full self-service customer portal solution, enabling full MTA, Cancellation & Renewal self-service capability.
- Successfully programme managed selection, design & implementation of Claims Administration System within tight budgets & timelines.
- Designed Claims Handling TOM and configuration of Claims Platform to support detailed end-to-end claims handling lifecycle.
- Built out business teams to support Claims TOM, including recruitment, training and transition to BAU operations.
Hobbies & Interests
- Cycling
- Rugby Union
- Fine Food & Drink
- Cookery
- Travel
Timeline
Tech Solutions Director
MCE Insurance
2021.12 - Current
Head of Tech Solutions
MCE Insurance Limited
2019.04 - 2021.11
Operations Manager
MCE Insurance Limited
2017.01 - 2019.03
Claims Operations Manager
MCE Insurance Limited
2013.05 - 2016.12
Various IT Manager / Project Lead Positions
MCE Insurance Limited
2005.01 - 2013.04
Cert CII - Insurance
CII
PRINCE2 Practitioner - Project Management
PRINCE2
MCSE (Microsoft Certified Systems Engineer) -
Microsoft