Adam Murphy
Wigan,Greater Manchester
Summary
Versatile Senior Manager specialising in community coordinator and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating open culture with free exchange of information. Pursuing new professional challenges with growth-orientated company.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work history
Senior Community Support Worker
Belong At Home
Wigan, Greater Manchester
2018.03 - Current
- Sought to consistently improve support provided by identifying and discussing new ideas.
- Maintained strict confidentiality at all times, adhering to relevant company policy.
- Optimised outcomes by providing person-centred care tailored to user needs and lifestyle.
- Encouraged people to make choices and life decisions in line with MentalCapacity Act requirements.
- Built positive working relationships with colleagues, families and external organisations and professionals.
- Reported concerns, problems and changes to the Community Support Manager immediately.
- Encouraged social participation by accompanying users to social activities and community events.
- Complied with all safeguarding, risk management, risk assessment and lone working policies and procedures.
- Devised and reviewed outcome-focused support plans, accurately assessing user needs and risks.
- Managed the staffplan system to ensure that all calls were allocated to specific staff members to ensure continuity.
- Organised assessments with new customers so that they may receive the best care we provide.
- Produced organisational objectives and introduced performance incentives to drive overall team output.
- Updated system information and ensured documentation accuracy and validity.
Customer Service Advisor
Aldi
Wigan, Greater Manchester
2016.09 - 2018.03
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Completed store opening and closing, shop floor cleaning and till reconciliations.
- Directed or escorted customers to appropriate aisles to locate desired products.
- Delivered seamless checkout experiences throughout peak business hours, maintaining customer satisfaction.
- Shelved fresh produce and dry goods with accurate prices and clear product stickers.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
Civil Enforcement Officer
APCOA
Wigan, Greater Manchester
2011.03 - 2016.09
- Held polite, professional manner, handling confrontation with tact and diplomacy.
- Monitored and maintained parking meters and car park equipment to keep in proper operating condition.
- Issued parking fines, logging required information accurately and swiftly.
- Used two-way radio to liaise with supervisors and find positive outcomes to complex issues.
- Patrolled streets and car parks to verify all vehicle compliance with Traffic Management Act 2004.
- Patrolled community areas carefully, overseeing proper enforcement of rules and regulations.
Customer Service Advisor
Lowri Beck
Wigan, Greater Manchester
2007.06 - 2011.03
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered detailed advice on product and service benefits.
Team Member
Cineworld
Wigan, Greater Manchester
2004.05 - 2007.06
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
- Completed opening and closing checklists to create welcoming store environment.
- Collaborated and offered support with extra tasks to meet team goals.
- Demonstrated proper food handling and safety standards.
Warehouse Operative
JJB
Wigan, Greater Manchester
2002.08 - 2004.05
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Education
A-Levels - English Literature, English Language, Drama
2002.09 - 2004.05
- English Literature C
- English Language D
- Drama D
GCSEs - High School GCSE's
1997.09 - 2002.05
- 10 GCSE Passes
Skills
- Needs and risk assessments
- Solution-focused techniques
- Documentation proficiency
- File and records management
- Logistical planning
- Operational support
- Employee performance management
- Strategic thinking
Timeline
Senior Community Support Worker - Belong At Home
2018.03 - Current
Customer Service Advisor - Aldi
2016.09 - 2018.03
Civil Enforcement Officer - APCOA
2011.03 - 2016.09
Customer Service Advisor - Lowri Beck
2007.06 - 2011.03
Team Member - Cineworld
2004.05 - 2007.06
St John Rigby RC Sixth Form College - A-Levels, English Literature, English Language, Drama
2002.09 - 2004.05
Warehouse Operative - JJB
2002.08 - 2004.05
St John Fisher Catholic High School - GCSEs, High School GCSE's
1997.09 - 2002.05