Adam Moore

Here, at McCambridgeDuffy, I have furthered my experience within insolvency. In this role, I have been provided with a lot of trust to upkeep company standards. My Tasks are as follows:

• Managed office correspondence, promoting effective communication channels.
• Maintained up-to-date insolvency knowledge through continuous professional development activities.
• Improved efficiency with thorough document preparation and filing.
• Contributed actively in team meetings; facilitated exchange of best practices among colleagues.
• Liaised with solicitors regarding legal proceedings related to insolvency matters; ensured seamless collaboration on complex issues.
• Streamlined administrative tasks to facilitate smoother operations.
• Organised and carried out month-end, quarterly and year-end processes.
• Trained new employees on company procedures.
• Conducted regular reviews for clients'.
• Created an open line of communication between creditor and debtor easing the path towards settlement.
• Gave guidance on insolvency solutions when necessary, helping clients avoid bankruptcy proceedings.
• Tracked progress against debt repayment goals consistently, keeping clients informed about their situation.
• Dealt sensitively with distressed individuals providing reassurance about their financial future.
• Maintained up-to-date knowledge of relevant legislation, ensuring compliance at all times.
• Provided empathetic and confidential support to clients facing financial distress.
• Progressed legal action for overdue accounts.
• Wrote professional correspondence outlining ageing account information.
• Prepared documentation.
• Updated client records regularly.
• Spoke with client's and creditor's daily

This role takes place on a Friday evening, at a Derry City's weekly matches. within this role I exhibit great organizational skills as I assist with player interviews and directing Journalists on who will be partaking in the interview.

Here, at MoneyPlus, I gained a lot of experience working with vulnerability. Here I was tasked with keeping 1300+ of my very own client base. The tasks were as follows:

• Maintained up-to-date knowledge of relevant legislation, ensuring compliance at all times.
• Tracked progress against debt repayment goals consistently, keeping clients informed about their situation.
• Conducted detailed assessments of client's financial circumstances, devising tailored repayment strategies.
• Continually monitored and reviewed individual debt management plans, ensuring their effectiveness over time.
• Provided empathetic and confidential support to clients facing financial distress.
• Assisted in the resolution of client's financial difficulties, achieving peace of mind for them.
• Dealt sensitively with distressed individuals providing reassurance about their financial future.
• Developed customised financial strategies for successful debt reduction.
• Simplified complex monetary issues into understandable information for client benefit.
• Demonstrated high level of negotiating skills whilst dealing with lenders and creditors.
• Built strong relationships with clients based on trust and professionalism during their hardship period.
• Created an open line of communication between creditor and debtor easing the path towards settlement.
• Advised clients on budgeting, providing them with practical techniques for managing finances.
• Managed client portfolio by implementing effective debt management plans.
• Enhanced client understanding of their credit situation through clear, non-judgemental advice.
• Negotiated with creditors on behalf of clients to secure favourable terms.
• Worked closely with other professionals to ensure a comprehensive approach to debt management.
• Liaised regularly with creditors to manage payment schedules effectively.
• Gave guidance on insolvency solutions when necessary, helping clients avoid bankruptcy proceedings.
• Analysed financial statements to identify client viability and risk.
• Prompted customers with overdue payments to avoid penalties.
• Reviewed and submitted applications to management with recommendations.

At Vodafone, I gained sales and retention experience, here, I was taught the value of customers. The tasks and roles include the following:

• Resolved client issues swiftly, maintained high customer satisfaction levels.
• Enhanced company reputation for excellent customer service with clear, empathetic communication.
• Encouraged repeat business through building strong relationships with customers.
• Participated in industry networking events to maintain awareness of market trends, gained competitive edge.
• Streamlined sales operations using up-to-date CRM systems and software tools.
• Identified areas of improvement in sales processes by analysing sales data and trends.
• Improved product knowledge to provide detailed information and recommendations to clients.
• Implemented innovative marketing strategies for increased brand visibility.
• Handled difficult customers professionally, diffusing tense situations effectively.
• Tracked key performance indicators periodically, ensuring timely course-correction when necessary.
• Optimised client experience by understanding their unique requirements and offering tailored solutions.
• Adapted sales pitch to individual customer needs, secured multiple successful deals.
• Developed persuasive pitches that highlighted unique selling points of products and services.
• Leveraged social media platforms for promoting company's products and services, enhancing online presence.
• Responded promptly to customer queries, reducing resolution time significantly.
• Boosted customer loyalty by developing personalised retention strategies.
• Maximised customer retention through upselling and cross-selling.
• Converted churned customers through value-add promotions.

Working at the Foyle side Valeting Centre taught me organisational skills, this was implemented by managing bookings on a daily basis. Here, I was trusted with customers' possessions and to ensure the safety of their vehicles. The skills I presented within this role were:

• Demonstrated professionalism when interacting with customers.
• Delivered excellent service to clients, enhancing company reputation.
• Completed detailed inspections before valeting to assess condition of vehicles.
• Mitigated risks by adhering to health and safety practices in the workplace.
• Achieved customer satisfaction with meticulous attention to detail.
• Prioritised tasks efficiently during busy periods.
• Maintained a clean, organised workspace for efficient operation.
• Provided care instructions to clients post-service.
• Ensured customer satisfaction with consistent quality workmanship.
• Upheld company standards by following proper valeting procedures.
• Restored vehicle appearance by removing stains and scratches.
• Operated under tight schedules, ensuring timely completion of tasks.
• Implemented environmentally friendly cleaning methods, reducing carbon footprint.
• Adapted quickly to new tools and technology for improved efficiency.
• Ensured safety standards whilst handling hazardous cleaning chemicals.
• Managed inventory of cleaning supplies to ensure availability.
• Used vacuum cleaners and shampooers on car upholstery and carpets.
• Maintained workspace, cleaning tools and equipments after use.
• Waxed paintwork, chrome and plastic and leather trims.

Whilst at Claude's, I gained experience working with the public. This job was mainly afternoons with occasional evenings. My roles included the following:

• Assisted in inventory control measures for effective stock management.
• Demonstrated proficiency in operating espresso machines with precision and care.
• Provided a welcoming atmosphere to customers, promoting return visits.
• Managed high volume orders during peak hours maintaining quality of service.
• Collaborated with team members during busy periods improving workflow efficiency.
• Performed cash handling duties accurately to maintain financial integrity.
• Upheld excellent relationships with regular clients fostering loyalty and repeat business.
• Ensured customer satisfaction by providing top-quality coffee and beverages.
• Delivered exceptional service to customers for their enjoyment and comfort.
• Communicated effectively with kitchen staff ensuring seamless service delivery.
• Offered personalised beverage recommendations, enhancing customer rapport.
• Implemented hygiene standards throughout café premises for public health safety compliance.
• Maintained cleanliness of the café area whilst preparing orders.
• Ensured freshness of pastries on display, contributing to overall quality assurance.

Here, at Jika Jika, I worked mainly at weekends. This was my first time working in an extremely busy environment. This taught me how to keep up in fast paced conditions.

• Served customers to foster a friendly atmosphere.
• Adhered to health and safety regulations strictly.
• Rotated stock regularly, reducing waste from expired products.
• Increased footfall with engaging promotional strategies.
• Managed customer disputes effectively, preserving the business reputation.
• Cleaned and sanitised bar area, maintaining high standards of hygiene.
• Prepared beverages, ensuring consistent quality.
• Restocked bar efficiently during busy periods.
• Engaged in upselling techniques, boosting sales revenue.
• Handled cash transactions to ensure accurate accounting.
• Maintained bar stocks, replenishing daily as necessary.
• Cleared counters and disposed of waste and broken glass.
• Worked with bar management to implement and enforce responsible drinking practices.
• Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
• Welcomed guests with friendly conversation and fun atmosphere.
• Completed end-of-day cleanup to reset bar for next day.
• Served guests spirits, lagers and stouts at bar.