Summary
Overview
Work History
Education
Skills
References
Timeline
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Adam Montgomery

Loanhead,Midlothian

Summary

Dedicated professional with a strong background in customer service, sales, and employee relations. Demonstrates exceptional communication skills and the ability to remain calm under pressure. Proficient in general housekeeping, stock management, cash handling, and point of sale operation. With a unique creative perspective, sewing machine operation, hand sewing techniques, pricing estimates, and strategic selling techniques. Committed to achieving sales targets while maintaining strong empathy towards customers.

versed in custom upholstery and repair. Restores beauty and increases longevity in furniture. Committed to meeting customers desired specifications.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Upholsterer

Montgomery Upholstery
03.2018 - Current
  • Produced bespoke covers using high-end materials, delivering luxury finish.
  • Demonstrated attention to detail in every aspect of upholstering process.
  • Repaired sofas with new fabric, extending furniture life span.
  • Mastered use of both traditional hand tools and modern machinery in day-to-day tasks.
  • Upholstered hotel furniture to improve overall aesthetic and guest experience.
  • Designed custom upholstery fabrics for unique interior design projects.
  • Operated sewing machines proficiently to create precise cuts and stitches.
  • Prioritised workload to meet tight deadlines.
  • Improved client relationships through professional telephone etiquette.

Seasonal sales assistant

Lush
Edinburgh
10.2024 - 01.2025
  • Collaborated with team members to achieve smooth daily operations.
  • Aided stock replenishment during peak trading hours for continuous product availability.
  • Maintained clean and organised shop floor, ensuring pleasant environment for shoppers.
  • Handled customer complaints professionally to maintain positive store reputation.
  • Provided efficient checkout service for quicker transaction times.
  • Wrapped gifts professionally, adding value to customer purchases during festive periods.
  • Supported visual merchandising efforts to maximise appeal of product displays.
  • Boosted sales with up-to-date knowledge of seasonal promotions and discounts.
  • Updated window displays regularly, attracting more foot traffic into the store.
  • Assisted customers in finding suitable products, enhancing overall shopping experience.
  • Offered helpful suggestions for gift purchases, increasing holiday season sales.
  • Improved customer satisfaction by providing excellent service and advice on product features.
  • Processed returns or exchanges swiftly, reducing customer wait time.
  • Politely interacted with customers whilst processing payments, taking opportunities to apply upselling and cross-selling techniques.
  • Demonstrated enthusiasm and dedication to go the extra mile to exceed customer expectations and elevate shopping experience.

Bar/Waiting Staff

King's Acre Golf Club
07.2019 - 10.2024
  • Using initiative to manage service and customers alone and as part of a team
  • Ensuring that all customer service needs are met
  • Always ensured the cleanliness of all service areas
  • Keeping track of stock and Cash handling
  • Prioritised multitasking under high pressure situations, improving overall service speed.
  • Took initiative in solving customer complaints diplomatically; ensured their return visits.
  • Increased efficiency with quick and accurate order taking.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Street Team Member

Gag Reflex Production
08.2023 - 09.2023
  • Successfully market and advertise company shows to achieve maximum sales
  • Engage with public by handing out fliers and having short conversations to ensure the best quality pitch
  • Work as a team to track and boost sales according to ticket vacancies
  • General office work
  • Encouraged customer participation in sales events with engaging handouts.
  • Demonstrated efficient navigation skills when distributing in unknown areas.
  • Adapted to changing weather conditions to provide services and complete tasks.

Education

BA - ENGLISH AND FILM

EDINBURGH NAPIER UNIVERSITY
09.2023 - 03.2025

SQA HIGHERS - ADV HIGHER Drama, ADV HIGHER Music, HIGHER English, HIGHER Art, NATIONAL 5 Maths

LASSWADE HIGH SCHOOL
01.2022 - 12.2022

Certificate of Higher Education - Acting and Performance

Edinburgh college
Edinburgh
08.2023 - 05.2024

Skills

  • Customer service
  • Calm under pressure
  • Sales
  • Communication skills
  • General Housekeeping
  • Stock management
  • Employee Relations
  • Cash Handling
  • Artistic creativity
  • Sewing machine operation
  • Pricing estimates
  • Hand sewing techniques
  • Point of sale operation
  • Strategic selling techniques
  • Sales target achievement
  • Strong empathy

References

References available upon request.

Timeline

Seasonal sales assistant

Lush
10.2024 - 01.2025

BA - ENGLISH AND FILM

EDINBURGH NAPIER UNIVERSITY
09.2023 - 03.2025

Certificate of Higher Education - Acting and Performance

Edinburgh college
08.2023 - 05.2024

Street Team Member

Gag Reflex Production
08.2023 - 09.2023

SQA HIGHERS - ADV HIGHER Drama, ADV HIGHER Music, HIGHER English, HIGHER Art, NATIONAL 5 Maths

LASSWADE HIGH SCHOOL
01.2022 - 12.2022

Bar/Waiting Staff

King's Acre Golf Club
07.2019 - 10.2024

Upholsterer

Montgomery Upholstery
03.2018 - Current

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