Adam Michaelides
Colchester,Essex
Summary
A highly motivated and adaptable professional with exceptional communication skills and a strong focus on quality assurance. Demonstrates excellent time management and attention to detail, ensuring thorough performance reviews and effective decision making. Committed to continuous learning and financial planning, aiming to leverage these skills in a dynamic work environment.
Driven professional with keen ability to lead teams and optimise operations, demonstrating strong leadership and problem-solving skills. Possesses excellent communication and decision-making abilities, crucial for fostering productive work environment. Ready to make significant impact in a store manager role.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Deputy Manager
02.2024 - 02.2025
Shift Supervisor
WHSmith/Costa
Colchester, United Kingdom
01.2023 - 01.2024
- Constant cleaning and maintenance of the store to ensure customers can enjoy their experience, improved our NPS store experience score by 20%
- Replenished stock levels, and contributed to a quick and quality service which resulted in constant sales improvement while reducing waste by 75%
- Managed the recruitment process from choosing applicants, conducting interviews, and managing their training program as a new starter
- Managed day-to-day operations, including motivating a team to ensure brand standards and customer expectations were met
- Trained in HR and POS processes, including Cash and Disciplinary investigations to maintain good cash and high standards
- Created a stock management system to influence our ordering to ensure our stock control and management were efficient and at the correct levels regarding customer or business needs and waste
- Created a process to increase the speed and quality of our service such as upselling techniques and deployment plans, primary and secondary roles of each workstation
- Improved sales by 15%
- Anticipated customers' needs and issues to provide high-quality service while maintaining brand standards to ensure complete satisfaction, which led to passing Costa Checks, the NSF audit, and all compliance checks
Barista
07.2022 - 01.2023
Education
Bachelor of Science - Accounting and Management
University of Essex
London 10.2019 - 07.2022
BTEC Business - DDD
Morpeth School Sixth Form
GCSEs in Grades A-C - Including Maths and English
Morpeth Secondary School
09.2012 - 06.2017
Skills
- Exceptional communication skills
- Self-driven
- Motivated to learn new skills
- Adaptability
- Time management
- Attention to detail
- Quality assurance
- Decision making
- Performance reviews
- Financial planning
Custom
- Management Accounting I and II, 1
- Organizational Behaviour, 2:1
- Human Resource Management, 2:1
- Leadership in Organizations, 2:1
- Financial Reporting and Analysis, 1
- Elements of Corporate and Business Law, 2:1
- Auditing, 2:2
Personal Information
Date of birth: 06/19/01
Timeline
Deputy Manager
02.2024 - 02.2025
Shift Supervisor
WHSmith/Costa
01.2023 - 01.2024
Barista
07.2022 - 01.2023
Bachelor of Science - Accounting and Management
University of Essex
10.2019 - 07.2022
GCSEs in Grades A-C - Including Maths and English
Morpeth Secondary School
09.2012 - 06.2017
BTEC Business - DDD
Morpeth School Sixth Form
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