Adam Mennani
London,London
Summary
Results-driven student and office team leader with strong administrative background. Evaluates and improves team performance with proactive mindset. Consistently enforces policies and tackles process inefficiencies while finding ways to assist other in all avenues of work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
St Pancras Renaissance Hotel
London
04.2024 - 07.2024
- Ensured hotel cleanliness for enhancing guest experience.
- Organised staff schedules to ensure smooth operation of front desk services.
- Coordinated room bookings via telephone or online portals for seamless operations.
- Managed cash drawer and financial transactions accurately for proper accounting records.
- Compiled daily reports detailing revenue, occupancy rates, and other key metrics with diligence resulting in improved business decisions.
- Developed strategies for effective crowd control during peak check-in and check-out times maintaining orderliness at the reception area.
- Resolved conflicts and defused stressful situations with emotional intelligence.
Front Office Associate
St Pancras Renaissance Hotel
London
10.2022 - 04.2024
- Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
- Minimised customer wait times during check-in and check-out by collaborating with colleagues.
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
- Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.
- Arranged transport services for guests' convenience upon request.
- Communicated special guest requests to respective departments promptly, aimed at delivering personalised services.
Waiting Staff Member
The Joint Greenwich
London, London
11.2021 - 05.2022
- Delivered positive first impressions and exceeded customer expectations through seamless front-of-house service.
- Maintained safe hygiene and food handling standards for full compliance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
Waiting Staff Member
Vesuvio Euston
London, London
02.2018 - 02.2020
- My role included engaging with customers, both handling food and serving them, expanding my waiter skills.
- I have experience behind the till – as with this role I would often manage money and ensure that customers were served professionally.
- I would ensure the restaurant was in perfect condition, by maintaining the cleaning rota and ensuring that it was presentable and acceptable for all customers.
- I was often praised by customers for my enthusiasm and I made regulars which led me to winning Employee of the Month in March 2019.
Education
Bachelor of Arts - Tourism Management
University of East London
London, ENGDiploma of Higher Education - Travel and Tourism
Southwark College
GCSEs - English, Maths, Science
John Roan School
Skills
- Telephone etiquette
- Auditing procedures
- Safety protocol enforcement
- Staff supervision
- Guest services
- Complaint resolution
Languages
English
Native language
Arabic
Fluent
French
Beginner
English
Fluent
Certification
- Associate of the Month runner up January 2023.
- Guest First Award Rooms Winner 2023.
- Student Award for Engagement at the Institute of Hospitality and Leadership 2022-23 and 2021-22.
- Department Representative for the St Pancras Renaissance Hotel Committee.
- London Winter Run 2024 for Cancer Research. (Organised by the St Pancras Renaissance Hotel)
Timeline
Front Office Supervisor
St Pancras Renaissance Hotel
04.2024 - 07.2024
Front Office Associate
St Pancras Renaissance Hotel
10.2022 - 04.2024
Waiting Staff Member
The Joint Greenwich
11.2021 - 05.2022
Waiting Staff Member
Vesuvio Euston
02.2018 - 02.2020
- Associate of the Month runner up January 2023.
- Guest First Award Rooms Winner 2023.
- Student Award for Engagement at the Institute of Hospitality and Leadership 2022-23 and 2021-22.
- Department Representative for the St Pancras Renaissance Hotel Committee.
- London Winter Run 2024 for Cancer Research. (Organised by the St Pancras Renaissance Hotel)
Bachelor of Arts - Tourism Management
University of East London
Diploma of Higher Education - Travel and Tourism
Southwark College
GCSEs - English, Maths, Science
John Roan School
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