Adam Mehmood

• Provide comprehensive administrative support within a busy service environment, ensuring efficient day-to-day operations.
• Manage telephone, email, and face-to-face enquiries, delivering a professional and customer-focused service.
• Maintain accurate electronic records and databases, ensuring information is updated promptly and in line with data protection requirements.
• Coordinate appointments, inspections, and contractor schedules, ensuring effective diary and workload management.
• Process documentation, correspondence, and service requests accurately while meeting deadlines and organisational standards.
• Liaise with internal teams, external contractors, and customers to ensure clear communication and timely resolution of enquiries.
• Handle confidential and sensitive information with discretion, adhering to GDPR and organisational policies.
• Prioritise competing tasks in a fast-paced environment while maintaining high levels of accuracy, organisation, and attention to detail.
• Support operational processes by identifying opportunities to improve administrative efficiency.

Fostered welcoming store environment by maintaining clean and well-organised displays. Handled cash transactions accurately, maintaining financial integrity.
Advised customers on product selection based on their needs.
Established rapport with customers through attentive listening and communication. Facilitated smooth checkout process, reducing wait times for customers.

Participated in staff meetings, contributing valuable insights for improvement.

Upheld company policies whilst interacting with customers and colleagues.

Lead training of new staff members to improve team efficiency.

Resolved customer complaints and process issues with proactive problem-solving skills.

Provided management constant feedback on client activity and market trends for informed decision- making.

Drove sales results through building and maintaining strong and thoroughly updated client portfolio.