Summary
Overview
Work history
Education
Timeline
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Adam Medcalf

Cheam,Surrey

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

4
4
years of professional experience

Work history

Sales and Customer Service Representative

Saga Insurance
01.2022 - Current
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Participated in company meetings to keep abreast of sales team infrastructure and updated quotas.
  • Negotiated and used persuasive skills to overcome objections.
  • Responded promptly to customer questions to improve customer loyalty and satisfaction.
  • Tracked sales cycle to determine best approach to use to push products.

Social Media and Marketing Manager

Amtel Sheem, The William Morris Pub, The Queens Arms and M.E.D Cafe
06.2021 - 12.2021
  • Social Media Manager of 4 Hospitality Venues (Using
  • Instagram, Facebook, Twitter, Google my business, Editing and photoshop), Helped to deliver social campaigns across key channels
  • This includes planning, crafting assets and scheduling content to support our various brands
  • Create engaging multimedia content across multiple platforms
  • Capture content with a detailed eye for food and drink using my knowledge of photography
  • Use data-driven growth tactics to increase social engagement and audience
  • Manage and facilitate social media communities by responding to social media posts and developing discussions within a team
  • Capitalised on brand management and engagement opportunities via monitoring of social networks and tools.
  • Supported business continuity by researching social marketing trends and effectively adjusting strategies.

Content

The Eagles Beak
03.2020 - 06.2021
  • Article Writer and Editor for Crystal Palace fan page, In my spare time I started writing for a blog page associated with Crystal Palace Football
  • Club
  • Writing my own and editing other users articles engaging over 2000 people each week allowed me to improve my communication and writing skills.

Online Assistant

North Cheam Sainsbury's
01.2021 - 03.2021
  • Maintained a high work rate whilst being under a time pressured role
  • Displayed fantastic customer service those who were in need of help
  • Punctual and always carried out tasks delegated by senior management to the best of my ability with a great attitude

Mechanical Engineer Apprentice

CFM Autos
09.2019 - 03.2020
  • Communication with team members above and below my position in the work place
  • Independent working and carrying out tasks effectively
  • Exemplary time management so that I could ensure that a list of tasks each day were given enough time to complete to the highest standard
  • Good Customer service skills
  • An effective team worker that enjoys taking responsibility for big tasks whilst positively encouraging others on their inputs and opinions

Education

Cheam High School
Sutton

Timeline

Sales and Customer Service Representative

Saga Insurance
01.2022 - Current

Social Media and Marketing Manager

Amtel Sheem, The William Morris Pub, The Queens Arms and M.E.D Cafe
06.2021 - 12.2021

Online Assistant

North Cheam Sainsbury's
01.2021 - 03.2021

Content

The Eagles Beak
03.2020 - 06.2021

Mechanical Engineer Apprentice

CFM Autos
09.2019 - 03.2020

Cheam High School

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Adam Medcalf