Adam Lothae
Newcastle upon Tyne
Summary
Aspiring maritime professional with a focus on marine engineering. Capable of ensuring smooth operation and maintenance of ship engines through hands-on technical skills and strong problem-solving abilities. Committed to upholding safety standards and contributing to the vessel's overall performance.
Overview
2025
2025
years of professional experience
Work History
Customer Care Agent
Echo-U
Newcastle upon Tyne
- Obtained feedback from customers to improve service experience.
- Offered prompt solutions to maintain customer satisfaction.
- Handled in-person, email and mailed correspondence.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Processed customers orders accurately and efficiently.
- Resolved customer service or billing complaints by exchanging merchandise, refunding money and adjusting bills.
Sales Agent
Inspired Outsourcing
Newcastle Upon Tyne
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Remained current on relevant product and industry information to provide up to date catalogues and services.
Engine Cadet officer
Royal Caribbean International
09.2023 - Current
- Familiar with officer watch keeping duties on board a quantum class cruise ship both in the Engine Control Room and within engine spaces.
- Facilitated smooth operations by carrying out repair and maintenance work on board, working alongside engine officers and mechanics.
- Demonstrated ability to successfully carry out duties during multiple blackout emergencies
- Experience as a firefighter onboard with weekly intensive firefighting drills with a a response time of under 7 minutes in a full B.A suit
- Experience responding to a small fire emergency on board.
- Inspected equipment to identify pressing repair needs and coordinated corrective actions.
- Verified completed work against specifications and regulations, initiating changes to meet standards.
- Kept accurate records of ship supplies and operational activities.
- Stood watch to monitor ship performance and adjust controls to maintain optimal operating conditions.
- Conducted routine and emergency maintenance of ship's engines.
- Followed international regulations to minimise risk of incidents at sea.
- Documented tasks and incidents in voyage logs.
- Enforced strict health and safety protocols to protect personnel.
- Assisted in vessel mooring and unmooring.
- Kept sensitive intelligence safe and secure from unauthorised access.
Education
Advanced Certificate of Higher Education - Marine Engineering
South Shields Marine School
STCW certificate - Personal Survival Techniques
Marine and Offshore Safety Training centre (MOST)
South Shields, South TynesideSTCW certificate - Fire Prevention and Fire Fighting
Marine and Offshore Safety Training centre (MOST)
South Shields, South TynesideSTCW Certificate - Elementary First Aid
Marine and Offshore Safety Training centre (MOST)
South Shields, South TynesideSTCW certificate - Personal Safety and Social Responsibilities
Marine and Offshore Safety Training centre (MOST)
South Shields, South TynesideSTCW certificate - Proficiency in Designated Security Duties
Marine and Offshore Safety Training centre (MOST)
South Shields, South TynesideSTCW Certificate - Entry into Void/Enclosed Spaces
Marine and Offshore Safety Training centre (MOST)
South Shields, South TynesideSTCW Certificate - Safe Use and Application of Abrasive Wheels
Marine and Offshore Safety Training centre (MOST)
South Shields, South TynesideNVQ Level 3 - Computer Science
Newcastle College
Newcastle upon TyneGCSEs -
Blessed Trinity College
BelfastSkills
- Team player
- Fault-finding
- Calm under pressure
- Preventive maintenance
- Problem-solving
Timeline
Engine Cadet officer
Royal Caribbean International
09.2023 - Current
Customer Care Agent
Echo-U
Sales Agent
Inspired Outsourcing
Advanced Certificate of Higher Education - Marine Engineering
South Shields Marine School
STCW certificate - Personal Survival Techniques
Marine and Offshore Safety Training centre (MOST)
STCW certificate - Fire Prevention and Fire Fighting
Marine and Offshore Safety Training centre (MOST)
STCW Certificate - Elementary First Aid
Marine and Offshore Safety Training centre (MOST)
STCW certificate - Personal Safety and Social Responsibilities
Marine and Offshore Safety Training centre (MOST)
STCW certificate - Proficiency in Designated Security Duties
Marine and Offshore Safety Training centre (MOST)
STCW Certificate - Entry into Void/Enclosed Spaces
Marine and Offshore Safety Training centre (MOST)
STCW Certificate - Safe Use and Application of Abrasive Wheels
Marine and Offshore Safety Training centre (MOST)
NVQ Level 3 - Computer Science
Newcastle College
GCSEs -
Blessed Trinity College
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