Adam Lockwood

Provide excellent customer service skills and good problem solving skills to help customers with their requests. Responsibilities include operating a till, supervising self service tills and click and the collections desk. I also manage the car park ensuring it is clean and tidy, as well as being responsible for the gas cage. I assist around 100 customers each day. I diplomatically handle complaints to resolve issues. I have also recently been given cashing up responsibilities. This includes counting the cash then, inputting it in the finance system before securing it in the safe. I also administer the float to top up the tills if required.

Whilst I was studying at college, I worked part time carrying out cleaning tasks as instructed, within tight time frames and to high quality standards. I removed waste and sorted it into correct disposal systems, keeping in line with company policy. Cleared loose litter from grounds to maintain a clean and tidy village appearance. Kept public passageways clear of debris and litter, maintaining safe, secure access routes. I answered questions about the Parish Council for residents and visitors. I also assisted with Parish events.

During my second year at college I took part in some finance work experience at my local parish council. I enjoyed it so much that I volunteered to go back in my own time to learn more. My duties included, payroll BACs transfers, recording transactions into internal databases. Processed any Debit or Credit transactions that hadn't been logged yet. Checked for any anomalies that don't match either the database or the bank statement. Input invoices into the PLCA, entering the VAT amount and ensuring timely payment to suppliers by processing invoices promptly. Supported the Finance Manager in preparing year-end accounts, ensuring regulatory compliance.

Engagement with residents to resolve issues relating to council services, including investigations into Highway matters, complaint resolution, supporting vulnerable residents.